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Call Center AI Market by Component and Vertical - Global Industry Analysis & Forecast to 2027

Published On : July 2019 Pages : 167 Category: Information & Communication Technology Report Code : IC074199

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Call Center AI Market By Component (Compute Platforms, Solutions, and Services) and Vertical (BFSI, Telecom, Healthcare, Retail & E-commerce, Media & Entertainment) - Global Industry Analysis & Forecast to 2027

Industry Outlook and Trend Analysis

Artificial intelligence (AI) is the reenactment of human knowledge forms by machines, particularly PC frameworks. These procedures incorporate getting the hang of, thinking and self-correction. Artificial insight can be grouped into three unique sorts of frameworks: investigative, human-propelled, and acculturated man-made brainpower. Investigative AI has just attributes reliable with intellectual insight; producing subjective portrayal of the world and utilizing learning dependent on past experience to educate future choices.

Drivers and Restraints

The development of the Call Center AI Market can be credited to the cost-viability and adaptability given by cloud-based organization. Larger part of the call focus AI arrangements are getting conveyed on the cloud as it offers favorable circumstances, for example, lower cost of establishment and support, higher versatility, openness to ongoing data, and improved business proficiency, when contrasted with on-premises solutions. Major development drivers for the market incorporate developing client commitment through online life stages and expanding information age through the Internet of Things (IoT), web-based social networking, and progressions in imaging advances.

Regional Insights

North America is evaluated to hold the biggest portion of the Call Center AI Market in the recent years, attributable to the fast mechanical advancements in this district.

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Italy
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • India
    • Southeast Asia
    • Rest of Asia-Pacific
  • SouthAmerica
    • Brazil
    • Argentina
    • Columbia
    • Rest of South America
  • Middle East and Africa
    • Saudi Arabia
    • UAE
    • Egypt
    • Nigeria
    • South Africa
    • Rest of MEA

Competitive Analysis                         

The major players in the market are profiled in detail in view of qualities, for example, company portfolio, business strategies, financial overview, recent developments, and share of the overall industry.

  • IBM
  • Microsoft
  • SAP
  • Nuance Communications
  • Haptik
  • Google
  • Oracle
  • AWS
  • Avaya
  • Artificial Solutions

Some of the key questions answered by the report are:

  • What was the market size in 2017 and forecast from 2017 to 2027?
  • What will be the industry market growth from 2017 to 2027?
  • What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
  • What are the major segments leading the market growth and why?
  • Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?

Market Classification

·         Call Center AI Market, By Component, Estimates and Forecast, 2017-2027 ($Million)

o    Compute Platforms

o    Solutions

o    Services

·         Call Center AI Market, By Vertical, Estimates and Forecast, 2017-2027 ($Million)

o    BFSI

o    Telecom

o    Healthcare

o    Retail & E-commerce

o    Media & Entertainment

·         Call Center AI Market, By Key Players, Estimates and Forecast, 2017-2027 ($Million)

o    IBM

o    Microsoft

o    SAP

o    Nuance Communications

o    Haptik

o    Google

o    Oracle

o    AWS

o    Avaya

o    Artificial Solutions

·         Call Center AI Market, By Region, Estimates and Forecast, 2017-2027 ($Million)

o    North America

§  North America Call Center AI Market, By Country

o    U.S. Call Center AI Market

o    Canada Call Center AI Market

o    Mexico Call Center AI Market

o    Europe

§  Europe Call Center AI Market, By Country

·         Germany Call Center AI Market

o    UK Call Center AI Market

o    France Call Center AI Market

o    Russia Call Center AI Market

o    Italy Call Center AI Market

o    Rest of Europe Call Center AI Market

o    Asia-Pacific

§  Asia-Pacific Call Center AI Market, By Country

o    China Call Center AI Market

o    Japan Call Center AI Market

o    South Korea Call Center AI Market

o    India Call Center AI Market

o    Southeast Asia Call Center AI Market

o    Rest of Asia-Pacific Call Center AI Market

o    South America

§  South America Call Center AI Market

o    Brazil Call Center AI Market

o    Argentina Call Center AI Market

o    Columbia Call Center AI Market

o    Rest of South America Call Center AI Market

o    Middle East and Africa

§  Middle East and Africa Call Center AI Market

o    Saudi Arabia Call Center AI Market

o    UAE Call Center AI Market

o    Egypt Call Center AI Market

o    Nigeria Call Center AI Market

o    South Africa Call Center AI Market

o    Rest of MEA Call Center AI Market

Table of Contents:

1.       Introduction

1.1.     Report Description

2.       Executive Summary

2.1.     Key Highlights

3.       Market Overview

3.1.     Introduction

3.1.1.  Market Definition

3.1.2.  Market Segmentation

3.2.     Market Dynamics

3.2.1.  Drivers

3.2.2.  Restraints

3.2.3.  Opportunities

4.       Market Analysis by Regions

4.1.     North America (United States, Canada and Mexico)

4.1.1.  United States Market Status and Outlook (2017-2027)

4.1.2.  Canada Market Status and Outlook (2017-2027)

4.1.3.  Mexico Market Status and Outlook (2017-2027)

4.2.     Europe (Germany, France, UK, Russia, Italy and Rest of Europe)

4.2.1.  Germany Market Status and Outlook (2017-2027)

4.2.2.  France Market Status and Outlook (2017-2027)

4.2.3.  UK Market Status and Outlook (2017-2027)

4.2.4.  Russia Market Status and Outlook (2017-2027)

4.2.5.  Italy Market Status and Outlook (2017-2027)

4.2.6.  Rest of Europe Market Status and Outlook (2017-2027)

4.3.     Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Rest of Asia-Pacific)

4.3.1.  China Market Status and Outlook (2017-2027)

4.3.2.  Japan Market Status and Outlook (2017-2027)

4.3.3.  Korea Market Status and Outlook (2017-2027)

4.3.4.  India Market Status and Outlook (2017-2027)

4.3.5.  Southeast Asia Market Status and Outlook (2017-2027)

4.3.6.  Rest of Asia-Pacific Market Status and Outlook (2017-2027)

4.4.     South America (Brazil, Argentina, Columbia and Rest of South America)

4.4.1.  Brazil Market Status and Outlook (2017-2027)

4.4.2.  Argentina Market Status and Outlook (2017-2027)

4.4.3.  Columbia Market Status and Outlook (2017-2027)

4.4.4.  Rest of South America Market Status and Outlook (2017-2027)

4.5.     Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa and Rest of MEA)

4.5.1.  Saudi Arabia Market Status and Outlook (2017-2027)

4.5.2.  United Arab Emirates Market Status and Outlook (2017-2027)

4.5.3.  Egypt Market Status and Outlook (2017-2027)

4.5.4.  Nigeria Market Status and Outlook (2017-2027)

4.5.5.  South Africa Market Status and Outlook (2017-2027)

4.5.6.  Turkey Market Status and Outlook (2017-2027)

4.5.7.  Rest of Middle East and Africa Market Status and Outlook (2017-2027)

5.       Call Center AI Market, By Component

5.1.     Introduction

5.2.     Global Call Center AI Revenue and Market Share by Component (2017-2027)

5.2.1.  Global Call Center AI Revenue and Revenue Share by Component (2017-2027)

5.3.     Compute Platforms

5.3.1.  Global Compute Platforms Revenue and Growth Rate (2017-2027)

5.4.     Solutions

5.4.1.  Global Solutions Revenue and Growth Rate (2017-2027)

5.5.     Services

5.5.1.  Global Services Revenue and Growth Rate (2017-2027)

6.       Call Center AI Market, By Vertical

6.1.     Introduction

6.2.     Global Call Center AI Revenue and Market Share by Vertical (2017-2027)

6.2.1.  Global Call Center AI Revenue and Revenue Share by Vertical (2017-2027)

6.3.     BFSI

6.3.1.  Global BFSI Revenue and Growth Rate (2017-2027)

6.4.     Telecom

6.4.1.  Global Telecom Revenue and Growth Rate (2017-2027)

6.5.     Healthcare

6.5.1.  Global Healthcare Revenue and Growth Rate (2017-2027)

6.6.     Retail & E-commerce

6.6.1.  Global Retail & E-commerce Revenue and Growth Rate (2017-2027)

6.7.     Media & Entertainment

6.7.1.  Global Media & Entertainment Revenue and Growth Rate (2017-2027)

7.       Call Center AI Market, By Region

7.1.     Introduction

7.2.     Global Call Center AI Revenue and Market Share by Regions

7.2.1.  Global Call Center AI Revenue by Regions (2017-2027)

7.3.     North America Call Center AI by Countries

7.3.1.  North America Call Center AI Revenue and Growth Rate (2017-2027)

7.3.2.  North America Call Center AI Revenue (Million USD) by Countries (2017-2027)

7.3.3.  United States

7.3.3.1.  United States Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.3.4.  Canada

7.3.4.1.  Canada Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.3.5.  Mexico

7.3.5.1.  Mexico Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.     Europe Call Center AI by Countries

7.4.1.  Europe Call Center AI Revenue and Growth Rate (2017-2027)

7.4.2.  Europe Call Center AI Revenue (Million USD) by Countries (2017-2027)

7.4.3.  Germany

7.4.3.1.  Germany Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.4.  France

7.4.4.1.  France Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.5.  UK

7.4.5.1.  UK Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.6.  Russia

7.4.6.1.  Russia Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.7.  Italy

7.4.7.1.  Italy Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.8.  Rest of Europe

7.4.8.1.  Rest of Europe Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.     Asia-Pacific Call Center AI by Countries

7.5.1.  Asia-Pacific Call Center AI Revenue and Growth Rate (2017-2027)

7.5.2.  Asia-Pacific Call Center AI Revenue (Million USD) by Countries (2017-2027)

7.5.3.  China

7.5.3.1.  China Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.4.  Japan

7.5.4.1.  Japan Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.5.  Korea

7.5.5.1.  Korea Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.6.  India

7.5.6.1.  India Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.7.  Southeast Asia

7.5.7.1.  Southeast Asia Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.8.  Rest of Asia-Pacific

7.5.8.1.  Rest of Asia-Pacific Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.6.     South America Call Center AI by Countries

7.6.1.  South America Call Center AI Revenue and Growth Rate (2017-2027)

7.6.2.  South America Call Center AI Revenue (Million USD) by Countries (2017-2027)

7.6.3.  Brazil

7.6.3.1.  Brazil Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.6.4.  Argentina

7.6.4.1.  Argentina Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.6.5.  Columbia

7.6.5.1.  Columbia Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.6.6.  Rest of South America

7.6.6.1.  Rest of South America Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.     Middle East and Africa Call Center AI by Countries

7.7.1.  Middle East and Africa Call Center AI Revenue and Growth Rate (2017-2027)

7.7.2.  Middle East and Africa Call Center AI Revenue (Million USD) by Countries (2017-2027)

7.7.3.  Saudi Arabia

7.7.3.1.  Saudi Arabia Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.4.  United Arab Emirates

7.7.4.1.  United Arab Emirates Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.5.  Egypt

7.7.5.1.  Egypt Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.6.  Nigeria

7.7.6.1.  Nigeria Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.7.  South Africa

7.7.7.1.  South Africa Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.8.  Turkey

7.7.8.1.  Turkey Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.9.  Rest of Middle East and Africa

7.7.9.1.  Rest of Middle East and Africa Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

8.       Company Profiles

8.1.     IBM

8.1.1.  Business Overview

8.1.2.   Service Portfolio

8.1.3.  Strategic Developments

8.1.4.  Financial Overview

8.2.     Microsoft

8.2.1.  Business Overview

8.2.2.   Service Portfolio

8.2.3.  Strategic Developments

8.2.4.  Financial Overview

8.3.     SAP

8.3.1.  Business Overview

8.3.2.   Service Portfolio

8.3.3.  Strategic Developments

8.3.4.  Financial Overview

8.4.     Nuance Communications

8.4.1.  Business Overview

8.4.2.   Service Portfolio

8.4.3.  Strategic Developments

8.4.4.  Financial Overview

8.5.     Haptik

8.5.1.  Business Overview

8.5.2.   Service Portfolio

8.5.3.  Strategic Developments

8.5.4.  Financial Overview

8.6.     Google

8.6.1.  Business Overview

8.6.2.   Service Portfolio

8.6.3.  Strategic Developments

8.6.4.  Financial Overview

8.7.     Oracle

8.7.1.  Business Overview

8.7.2.   Service Portfolio

8.7.3.  Strategic Developments

8.7.4.  Financial Overview

8.8.     AWS

8.8.1.  Business Overview

8.8.2.   Service Portfolio

8.8.3.  Strategic Developments

8.8.4.  Financial Overview

8.9.     Avaya

8.9.1.  Business Overview

8.9.2.   Service Portfolio

8.9.3.  Strategic Developments

8.9.4.  Financial Overview

8.10. Artificial Solutions

8.10.1.      Business Overview

8.10.2.       Service Portfolio

8.10.3.      Strategic Developments

8.10.4.      Financial Overview

9.       Call Center AI Market Forecast (2017-2027)

9.1.     Global Call Center AI Revenue (Millions USD) and Growth Rate (2017-2027)

9.2.     Call Center AI Market Forecast by Regions (2017-2027)

9.2.1.  North America Call Center AI Market Forecast (2017-2027)

9.2.1.1.  United States Call Center AI Market Forecast (2017-2027)

9.2.1.2.  Canada Call Center AI Market Forecast (2017-2027)

9.2.1.3.  Mexico Call Center AI Market Forecast (2017-2027)

9.2.2.  Europe Call Center AI Market Forecast (2017-2027)

9.2.2.1.  Germany Call Center AI Market Forecast (2017-2027)

9.2.2.2.  France Call Center AI Market Forecast (2017-2027)

9.2.2.3.  UK Call Center AI Market Forecast (2017-2027)

9.2.2.4.  Russia Call Center AI Market Forecast (2017-2027)

9.2.2.5.  Italy Call Center AI Market Forecast (2017-2027)

9.2.2.6.  Rest of Europe Call Center AI Market Forecast (2017-2027)

9.2.3.  Asia-Pacific Call Center AI Market Forecast (2017-2027)

9.2.3.1.  China Call Center AI Market Forecast (2017-2027)

9.2.3.2.  Japan Call Center AI Market Forecast (2017-2027)

9.2.3.3.  Korea Call Center AI Market Forecast (2017-2027)

9.2.3.4.  India Call Center AI Market Forecast (2017-2027)

9.2.3.5.  Southeast Asia Call Center AI Market Forecast (2017-2027)

9.2.3.6.  Rest of Asia-Pacific Call Center AI Market Forecast (2017-2027)

9.2.4.  South America Call Center AI Market Forecast (2017-2027)

9.2.4.1.  Brazil Call Center AI Market Forecast (2017-2027)

9.2.4.2.  Argentina Call Center AI Market Forecast (2017-2027)

9.2.4.3.  Columbia Call Center AI Market Forecast (2017-2027)

9.2.4.4.  Rest of South America Call Center AI Market Forecast (2017-2027)

9.2.5.  Middle East and Africa Call Center AI Market Forecast (2017-2027)

9.2.5.1.  Saudi Arabia Call Center AI Market Forecast (2017-2027)

9.2.5.2.  United Arab Emirates Call Center AI Market Forecast (2017-2027)

9.2.5.3.  Egypt Call Center AI Market Forecast (2017-2027)

9.2.5.4.  Nigeria Call Center AI Market Forecast (2017-2027)

9.2.5.5.  South Africa Call Center AI Market Forecast (2017-2027)

9.2.5.6.  Turkey Call Center AI Market Forecast (2017-2027)

9.2.5.7.  Rest of Middle East and Africa Call Center AI Market Forecast (2017-2027)

9.3.     Call Center AI Market Forecast by Component (2017-2027)

9.3.1.  Call Center AI Forecast by Component (2017-2027)

9.3.2.  Call Center AI Market Share Forecast by Component (2017-2027)

9.4.     Call Center AI Market Forecast by Vertical (2017-2027)

9.4.1.  Call Center AI Forecast by Vertical (2017-2027)

9.4.2.  Call Center AI Market Share Forecast by Vertical (2017-2027)

List of Tables

List of Tables and Figures:

Figure United States Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Canada Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Mexico Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Germany Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure France Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure UK Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Russia Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Italy Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Europe Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure China Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Japan Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Korea Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure India Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Southeast Asia Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Asia-Pacific Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Brazil Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Argentina Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Columbia Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of South America Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Saudi Arabia Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure United Arab Emirates Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Egypt Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Nigeria Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure South Africa Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Turkey Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Middle East and Africa Call Center AI Revenue (Million USD) and Growth Rate (2017-2025)
Table Global Call Center AI Revenue and Revenue Share by Component (2017-2018)
Figure Global Compute Platforms Revenue and Growth Rate (2017-2018)
Figure Global Solutions Revenue and Growth Rate (2017-2018)
Figure Global Services Revenue and Growth Rate (2017-2018)
Table Global Call Center AI Revenue and Revenue Share by Vertical (2017-2018)
Figure Global BFSI Revenue and Growth Rate (2017-2018)
Figure Global Telecom Revenue and Growth Rate (2017-2018)
Figure Global Healthcare Revenue and Growth Rate (2017-2018)
Figure Global Retail & E-commerce Revenue and Growth Rate (2017-2018)
Figure Global Media & Entertainment Revenue and Growth Rate (2017-2018)
Table Global Call Center AI Revenue by Regions (2017-2018)
Figure North America Call Center AI Growth Rate (2017-2018)
Figure North America Call Center AI Revenue and Growth Rate (2017-2018)
Figure North America Call Center AI by Countries (2017-2018)
Figure North America Call Center AI Revenue (Million USD) by Countries (2017-2018)
Figure United States Call Center AI Growth Rate (2017-2018)
Figure United States Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Canada Call Center AI Growth Rate (2017-2018)
Figure Canada Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Mexico Call Center AI Growth Rate (2017-2018)
Figure Mexico Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Europe Call Center AI Growth Rate (2017-2018)
Figure Europe Call Center AI Revenue and Growth Rate (2017-2018)
Figure Europe Call Center AI by Countries (2017-2018)
Figure Europe Call Center AI Revenue (Million USD) by Countries (2017-2018)
Figure Germany Call Center AI Growth Rate (2017-2018)
Figure Germany Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure France Call Center AI Growth Rate (2017-2018)
Figure France Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure UK Call Center AI Growth Rate (2017-2018)
Figure UK Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Russia Call Center AI Growth Rate (2017-2018)
Figure Russia Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Italy Call Center AI Growth Rate (2017-2018)
Figure Italy Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Europe Call Center AI Growth Rate (2017-2018)
Figure Rest of Europe Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Asia-Pacific Call Center AI Growth Rate (2017-2018)
Figure Asia-Pacific Call Center AI Revenue and Growth Rate (2017-2018)
Figure Asia-Pacific Call Center AI by Countries (2017-2018)
Figure Asia-Pacific Call Center AI Revenue (Million USD) by Countries (2017-2018)
Figure China Call Center AI Growth Rate (2017-2018)
Figure China Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Japan Call Center AI Growth Rate (2017-2018)
Figure Japan Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Korea Call Center AI Growth Rate (2017-2018)
Figure Korea Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure India Call Center AI Growth Rate (2017-2018)
Figure India Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Southeast Asia Call Center AI Growth Rate (2017-2018)
Figure Southeast Asia Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Call Center AI Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South America Call Center AI Growth Rate (2017-2018)
Figure South America Call Center AI Revenue and Growth Rate (2017-2018)
Figure South America Call Center AI by Countries (2017-2018)
Figure South America Call Center AI Revenue (Million USD) by Countries (2017-2018)
Figure Brazil Call Center AI Growth Rate (2017-2018)
Figure Brazil Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Argentina Call Center AI Growth Rate (2017-2018)
Figure Argentina Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Columbia Call Center AI Growth Rate (2017-2018)
Figure Columbia Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of South America Call Center AI Growth Rate (2017-2018)
Figure Rest of South America Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Middle East and Africa Call Center AI Growth Rate (2017-2018)
Figure Middle East and Africa Call Center AI Revenue and Growth Rate (2017-2018)
Figure Middle East and Africa Call Center AI by Countries (2017-2018)
Figure Middle East and Africa Call Center AI Revenue (Million USD) by Countries (2017-2018)
Figure Saudi Arabia Call Center AI Growth Rate (2017-2018)
Figure Saudi Arabia Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure United Arab Emirates Call Center AI Growth Rate (2017-2018)
Figure United Arab Emirates Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Egypt Call Center AI Growth Rate (2017-2018)
Figure Egypt Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Nigeria Call Center AI Growth Rate (2017-2018)
Figure Nigeria Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South Africa Call Center AI Growth Rate (2017-2018)
Figure South Africa Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Turkey Call Center AI Growth Rate (2017-2018)
Figure Turkey Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Call Center AI Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Call Center AI Revenue (Millions USD) and Growth Rate (2017-2018)
Table IBM Call Center AI Financial Overview
Table Microsoft Call Center AI Financial Overview
Table SAP Call Center AI Financial Overview
Table Nuance Communications Call Center AI Financial Overview
Table Haptik Call Center AI Financial Overview
Table Google Call Center AI Financial Overview
Table Oracle Call Center AI Financial Overview
Table AWS Call Center AI Financial Overview
Table Avaya Call Center AI Financial Overview
Table Artificial Solutions Call Center AI Financial Overview
Figure Global Call Center AI Revenue (Millions USD) and Growth Rate (2018-2025)
Table Call Center AI Market Forecast by Regions (2018-2025)
Figure North America Call Center AI Market Forecast (2018-2025)
Figure United States Call Center AI Market Forecast (2018-2025)
Figure Canada Call Center AI Market Forecast (2018-2025)
Figure Mexico Call Center AI Market Forecast (2018-2025)
Figure Europe Call Center AI Market Forecast (2018-2025)
Figure Germany Call Center AI Market Forecast (2018-2025)
Figure France Call Center AI Market Forecast (2018-2025)
Figure UK Call Center AI Market Forecast (2018-2025)
Figure Russia Call Center AI Market Forecast (2018-2025)
Figure Italy Call Center AI Market Forecast (2018-2025)
Figure Rest of Europe Call Center AI Market Forecast (2018-2025)
Figure Asia-Pacific Call Center AI Market Forecast (2018-2025)
Figure China Call Center AI Market Forecast (2018-2025)
Figure Japan Call Center AI Market Forecast (2018-2025)
Figure Korea Call Center AI Market Forecast (2018-2025)
Figure India Call Center AI Market Forecast (2018-2025)
Figure Southeast Asia Call Center AI Market Forecast (2018-2025)
Figure Rest of Asia-Pacific Call Center AI Market Forecast (2018-2025)
Figure South America Call Center AI Market Forecast (2018-2025)
Figure Brazil Call Center AI Market Forecast (2018-2025)
Figure Argentina Call Center AI Market Forecast (2018-2025)
Figure Columbia Call Center AI Market Forecast (2018-2025)
Figure Rest of South America Call Center AI Market Forecast (2018-2025)
Figure Middle East and Africa Call Center AI Market Forecast (2018-2025)
Figure Saudi Arabia Call Center AI Market Forecast (2018-2025)
Figure United Arab Emirates Call Center AI Market Forecast (2018-2025)
Figure Egypt Call Center AI Market Forecast (2018-2025)
Figure Nigeria Call Center AI Market Forecast (2018-2025)
Figure South Africa Call Center AI Market Forecast (2018-2025)
Figure Turkey Call Center AI Market Forecast (2018-2025)
Figure Rest of Middle East and Africa Call Center AI Market Forecast (2018-2025)
Figure Global Call Center AI Forecast by Component (2018-2025)
Figure Global Call Center AI Market Share Forecast by Component (2018-2025)
Figure Global Call Center AI Forecast by Component (2018-2025)
Figure Global Call Center AI Forecast by Vertical (2018-2025)
Figure Global Call Center AI Market Share Forecast by Vertical (2018-2025)
Figure Global Call Center AI Forecast by Vertical (2018-2025)

Please Note: Data related to the Companies are subject to Availability.

Research Methodology

We use both primary as well as secondary research for our market surveys, estimates and for developing forecast. Our research process commence by analyzing the problem which enable us to design the scope for our research study. Our research process is uniquely designed with enough flexibility to adjust according to changing nature of products and markets, while retaining core element to ensure reliability and accuracy in research findings. We understand both macro and micro-economic factors to evaluate and forecast different market segments.

Data Mining

Data is extensively collected through various secondary sources such as annual reports, investor presentations, SEC filings, and other corporate publications. We also refer trade magazines, technical journals, paid databases such as Factiva and Bloomberg, industry trade journals, scientific journals, and social media data to understand market dynamics and industry trends. Further, we also conduct primary research to understand market drivers, restraints, opportunities, challenges, and competitive scenario to build our analysis.

Data Collection Matrix

Data Collection Matrix

Supply Side

Demand Side

Primary Data Sources
  • Manufacturers
  • Distributors & Wholesalers
  • GPOs
  • Physicians/Specialist
  • Healthcare Providers
  • Consumers

Secondary Data Sources
  • Annual Reports/SEC Filings/ Investor Presentations/ Press Releases
  • Government/Associations Publications
  • Case Studies
  • Reference Customers

 

Market Modeling and Forecasting

We use epidemiology and capital equipment-based models to forecast market size of different segments at country and regional level.

  • Epidemiology-based Forecasting Model: This method uses epidemiology data gathered through various publications and from physicians to estimate population of patients, flow of treatment of individual disease and therapies. The data collected through this method includes statics on incidence of disease, population suffering from disease, and treatment population. This method is used to understand:
  • Number of patients for particular device or medical procedure and
  • Repeated use of particular device depending on health and condition of patient
  • Capital-based Forecasting Model: This method of forecasting is based on number of replacements, installed-based and new sales of capital equipment used in various healthcare and diagnostic centers. These three parameters are calculated and forecast is developed. Installation base is calculated as average number of units per facility; while sales for particular year is calculated from number of new and replace units. Secondary data is collected through various supply chain intermediaries and opinion leaders to arrive at installation and sales rate. These techniques help our analysts in validating market and developed market estimates and forecast.

We do forecast on basis of several parameters such as market drivers, market opportunities, industry trends government regulations, raw materials supply and trade dynamics to ensure relevance of forecast with market scenario. With increasing need to granulized information, we used bottom-up methodology for forecasting where we evaluate each regional segment differently and combined all forecast to develop final market forecast.

Data Validation

We believe primary research is a very important tool in analyzing and forecasting different markets. In order to make sure accuracy of our findings, our team conducts primary interviews at every stage of research to gain deep insights into current business environment and future trends and key developments in market. This includes use of various methods such as telephonic interviews, focus groups, face to face interviews and questionnaires to validate our research from all aspects. We validate our data through primary research from key industry leaders such as CEO, product managers, marketing managers, suppliers, distributors, and consumers are frequently interviewed. These interviews provide valuable insights which help us to have better market understanding besides validating our estimates and forecast.

Data Triangulation

data triangulation

Industry Analysis

Qualitative Data

Quantitative Data (2017-2025)
  • Market Dynamics (Drivers, Restraints, and Challenges)
  • Industry Trend Analysis
  • Market Opportunities
  • Government Policies and Regulations, Patent Analysis, and Reimbursement Policies
  • Porter’s Five Forces and PESTLE Analysis
  • Key Developments and Competitive Landscape
  • Market Assessment and Forecast
  • Market Assessment and Forecast, By Product
  • Market Assessment and Forecast, By Technology
  • Market Assessment and Forecast, By Application
  • Market Assessment and Forecast, By End User
  • Market Assessment and Forecast, By Region/Country

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