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Call Center Outsourcings Market by Type and Application - Global Industry Analysis & Forecast to 2027

Published On : August 2019 Pages : 154 Category: Information & Communication Technology Report Code : IC085239

SEGMENTS & REGIONS:

  • Regions: North America, Europe, Asia- Pacific, Latin America, Middle East & Africa

Call Center Outsourcings Market By Type (Inbound Call Services, Outbound Call Services and Others) and Application (BFSI, Retail, Government, IT & Telecommunication, Defense Aerospace & Intelligence and Others) - Global Industry Analysis & Forecast to 2027

Industry Outlook and Trend Analysis

The Call Center Outsourcings Market has encountered significant development over the recent years and is anticipated to grow tremendously over the forecast period. Call center outsourcing is the business routine with regards to contracting out call focus administrations. Call centers handle a wide range of client administrations issues, from your charge cards to apparatus guarantees. Organizations redistribute either in-house, through a different division, or to an outside expert.

Drivers and Restraints

Top-down and bottom-up approaches are used to validate the Call Center Outsourcings Market size market and estimate the market size for company, regions segments, type segments and applications (end users). In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub segments listed in this report. Extensive qualitative and further quantitative analysis is also done from all the numbers arrived at in the complete market engineering process to list key information throughout the report.

Regional Insights

The data for 2021 is an estimate, based on the history data and the integrated view of industry experts, manufacturers, distributors and end users etc.

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Italy
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • India
    • Southeast Asia
    • Rest of Asia-Pacific
  • South America
    • Brazil
    • Argentina
    • Columbia
    • Rest of South America
  • Middle East and Africa
    • Saudi Arabia
    • UAE
    • Egypt
    • Nigeria
    • South Africa
    • Rest of MEA

Competitive Analysis                         

The major players in the market are profiled in detail in view of qualities, for example, company portfolio, business strategies, financial overview, recent developments, and share of the overall industry.

  • Aditya Birla Minacs
  • Concentrix
  • Convergys Corporation
  • DialAmerica
  • Focus Services
  • Atento
  • Conduent
  • Datacom Group
  • Firstsource
  • Genpact

Some of the key questions answered by the report are:

  • What was the market size in 2017 and forecast from 2017 to 2027?
  • What will be the industry market growth from 2017 to 2027?
  • What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
  • What are the major segments leading the market growth and why?
  • Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?

Market Classification

·         Call Center Outsourcings Market, By Type, Estimates and Forecast, 2017-2027 ($Million)

o    Inbound Call Services

o    Outbound Call Services

o    Others

·         Call Center Outsourcings Market, By Applications, Estimates and Forecast, 2017-2027 ($Million)

o    BFSI

o    Retail

o    Government

o    IT & Telecommunication

o    Defense Aerospace & Intelligence

o    Others

·         Call Center Outsourcings Market, By Key Players, Estimates and Forecast, 2017-2027 ($Million)

o    Aditya Birla Minacs

o    Concentrix

o    Convergys Corporation

o    DialAmerica

o    Focus Services

o    Atento

o    Conduent

o    Datacom Group

o    Firstsource

o    Genpact

·         Call Center Outsourcings Market, By Region, Estimates and Forecast, 2017-2027 ($Million)

o    North America

§  North America Call Center Outsourcings Market, By Country

o    U.S. Call Center Outsourcings Market

o    Canada Call Center Outsourcings Market

o    Mexico Call Center Outsourcings Market

o    Europe

§  Europe Call Center Outsourcings Market, By Country

o    Germany Call Center Outsourcings Market

o    UK Call Center Outsourcings Market

o    France Call Center Outsourcings Market

o    Russia Call Center Outsourcings Market

o    Italy Call Center Outsourcings Market

o    Rest of Europe Call Center Outsourcings Market

o    Asia-Pacific

§  Asia-Pacific Call Center Outsourcings Market, By Country

o    China Call Center Outsourcings Market

o    Japan Call Center Outsourcings Market

o    South Korea Call Center Outsourcings Market

o    India Call Center Outsourcings Market

o    Southeast Asia Call Center Outsourcings Market

o    Rest of Asia-Pacific Call Center Outsourcings Market

o    South America

§  South America Call Center Outsourcings Market

o    Brazil Call Center Outsourcings Market

o    Argentina Call Center Outsourcings Market

o    Columbia Call Center Outsourcings Market

o    Rest of South America Call Center Outsourcings Market

o    Middle East and Africa

§  Middle East and Africa Call Center Outsourcings Market

o    Saudi Arabia Call Center Outsourcings Market

o    UAE Call Center Outsourcings Market

o    Egypt Call Center Outsourcings Market

o    Nigeria Call Center Outsourcings Market

o    South Africa Call Center Outsourcings Market

o    Rest of MEA Call Center Outsourcings Market

Table of Contents:

1.       Introduction

1.1.     Report Description

2.       Executive Summary

2.1.     Key Highlights

3.       Market Overview

3.1.     Introduction

3.1.1.  Market Definition

3.1.2.  Market Segmentation

3.2.     Market Dynamics

3.2.1.  Drivers

3.2.2.  Restraints

3.2.3.  Opportunities

4.       Market Analysis by Regions

4.1.     North America (United States, Canada and Mexico)

4.1.1.  United States Market Status and Outlook (2017-2027)

4.1.2.  Canada Market Status and Outlook (2017-2027)

4.1.3.  Mexico Market Status and Outlook (2017-2027)

4.2.     Europe (Germany, France, UK, Russia, Italy and Rest of Europe)

4.2.1.  Germany Market Status and Outlook (2017-2027)

4.2.2.  France Market Status and Outlook (2017-2027)

4.2.3.  UK Market Status and Outlook (2017-2027)

4.2.4.  Russia Market Status and Outlook (2017-2027)

4.2.5.  Italy Market Status and Outlook (2017-2027)

4.2.6.  Rest of Europe Market Status and Outlook (2017-2027)

4.3.     Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Rest of Asia-Pacific)

4.3.1.  China Market Status and Outlook (2017-2027)

4.3.2.  Japan Market Status and Outlook (2017-2027)

4.3.3.  Korea Market Status and Outlook (2017-2027)

4.3.4.  India Market Status and Outlook (2017-2027)

4.3.5.  Southeast Asia Market Status and Outlook (2017-2027)

4.3.6.  Rest of Asia-Pacific Market Status and Outlook (2017-2027)

4.4.     South America (Brazil, Argentina, Columbia and Rest of South America)

4.4.1.  Brazil Market Status and Outlook (2017-2027)

4.4.2.  Argentina Market Status and Outlook (2017-2027)

4.4.3.  Columbia Market Status and Outlook (2017-2027)

4.4.4.  Rest of South America Market Status and Outlook (2017-2027)

4.5.     Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa and Rest of MEA)

4.5.1.  Saudi Arabia Market Status and Outlook (2017-2027)

4.5.2.  United Arab Emirates Market Status and Outlook (2017-2027)

4.5.3.  Egypt Market Status and Outlook (2017-2027)

4.5.4.  Nigeria Market Status and Outlook (2017-2027)

4.5.5.  South Africa Market Status and Outlook (2017-2027)

4.5.6.  Turkey Market Status and Outlook (2017-2027)

4.5.7.  Rest of Middle East and Africa Market Status and Outlook (2017-2027)

5.       Call Center Outsourcings Market, By Type

5.1.     Introduction

5.2.     Global Call Center Outsourcings Revenue and Market Share by Type (2017-2027)

5.2.1.  Global Call Center Outsourcings Revenue and Revenue Share by Type (2017-2027)

5.3.     Inbound Call Services

5.3.1.  Global Inbound Call Services Revenue and Growth Rate (2017-2027)

5.4.     Outbound Call Services

5.4.1.  Global Outbound Call Services  Revenue and Growth Rate (2017-2027)

5.5.     Others

5.5.1.  Global Others Revenue and Growth Rate (2017-2027)

6.       Call Center Outsourcings Market, By Application

6.1.     Introduction

6.2.     Global Call Center Outsourcings Revenue and Market Share by Application (2017-2027)

6.2.1.  Global Call Center Outsourcings Revenue and Revenue Share by Application (2017-2027)

6.3.     BFSI

6.3.1.  Global BFSI Revenue and Growth Rate (2017-2027)

6.4.     Retail

6.4.1.  Global Retail Revenue and Growth Rate (2017-2027)

6.5.     Government

6.5.1.  Global Government Revenue and Growth Rate (2017-2027)

6.6.     IT & Telecommunication

6.6.1.  Global IT & Telecommunication Revenue and Growth Rate (2017-2027)

6.7.     Defense Aerospace & Intelligence

6.7.1.  Global Defense Aerospace & Intelligence Revenue and Growth Rate (2017-2027)

6.8.     Others

6.8.1.  Global Others Revenue and Growth Rate (2017-2027)

7.       Call Center Outsourcings Market, By Region

7.1.     Introduction

7.2.     Global Call Center Outsourcings Revenue and Market Share by Regions

7.2.1.  Global Call Center Outsourcings Revenue by Regions (2017-2027)

7.3.     North America Call Center Outsourcings by Countries

7.3.1.  North America Call Center Outsourcings Revenue and Growth Rate (2017-2027)

7.3.2.  North America Call Center Outsourcings Revenue (Million USD) by Countries (2017-2027)

7.3.3.  United States

7.3.3.1.  United States Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.3.4.  Canada

7.3.4.1.  Canada Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.3.5.  Mexico

7.3.5.1.  Mexico Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.     Europe Call Center Outsourcings by Countries

7.4.1.  Europe Call Center Outsourcings Revenue and Growth Rate (2017-2027)

7.4.2.  Europe Call Center Outsourcings Revenue (Million USD) by Countries (2017-2027)

7.4.3.  Germany

7.4.3.1.  Germany Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.4.  France

7.4.4.1.  France Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.5.  UK

7.4.5.1.  UK Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.6.  Russia

7.4.6.1.  Russia Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.7.  Italy

7.4.7.1.  Italy Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.4.8.  Rest of Europe

7.4.8.1.  Rest of Europe Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.     Asia-Pacific Call Center Outsourcings by Countries

7.5.1.  Asia-Pacific Call Center Outsourcings Revenue and Growth Rate (2017-2027)

7.5.2.  Asia-Pacific Call Center Outsourcings Revenue (Million USD) by Countries (2017-2027)

7.5.3.  China

7.5.3.1.  China Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.4.  Japan

7.5.4.1.  Japan Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.5.  Korea

7.5.5.1.  Korea Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.6.  India

7.5.6.1.  India Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.7.  Southeast Asia

7.5.7.1.  Southeast Asia Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.5.8.  Rest of Asia-Pacific

7.5.8.1.  Rest of Asia-Pacific Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.6.     South America Call Center Outsourcings by Countries

7.6.1.  South America Call Center Outsourcings Revenue and Growth Rate (2017-2027)

7.6.2.  South America Call Center Outsourcings Revenue (Million USD) by Countries (2017-2027)

7.6.3.  Brazil

7.6.3.1.  Brazil Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.6.4.  Argentina

7.6.4.1.  Argentina Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.6.5.  Columbia

7.6.5.1.  Columbia Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.6.6.  Rest of South America

7.6.6.1.  Rest of South America Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.     Middle East and Africa Call Center Outsourcings by Countries

7.7.1.  Middle East and Africa Call Center Outsourcings Revenue and Growth Rate (2017-2027)

7.7.2.  Middle East and Africa Call Center Outsourcings Revenue (Million USD) by Countries (2017-2027)

7.7.3.  Saudi Arabia

7.7.3.1.  Saudi Arabia Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.4.  United Arab Emirates

7.7.4.1.  United Arab Emirates Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.5.  Egypt

7.7.5.1.  Egypt Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.6.  Nigeria

7.7.6.1.  Nigeria Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.7.  South Africa

7.7.7.1.  South Africa Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.8.  Turkey

7.7.8.1.  Turkey Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

7.7.9.  Rest of Middle East and Africa

7.7.9.1.  Rest of Middle East and Africa Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

8.       Company Profiles

8.1.     Aditya Birla Minacs

8.1.1.  Business Overview

8.1.2.   Service Portfolio

8.1.3.  Strategic Developments

8.1.4.  Financial Overview

8.2.     Concentrix

8.2.1.  Business Overview

8.2.2.   Service Portfolio

8.2.3.  Strategic Developments

8.2.4.  Financial Overview

8.3.     Convergys Corporation

8.3.1.  Business Overview

8.3.2.   Service Portfolio

8.3.3.  Strategic Developments

8.3.4.  Financial Overview

8.4.     DialAmerica

8.4.1.  Business Overview

8.4.2.   Service Portfolio

8.4.3.  Strategic Developments

8.4.4.  Financial Overview

8.5.     Focus Services

8.5.1.  Business Overview

8.5.2.   Service Portfolio

8.5.3.  Strategic Developments

8.5.4.  Financial Overview

8.6.     Atento

8.6.1.  Business Overview

8.6.2.   Service Portfolio

8.6.3.  Strategic Developments

8.6.4.  Financial Overview

8.7.     Conduent

8.7.1.  Business Overview

8.7.2.   Service Portfolio

8.7.3.  Strategic Developments

8.7.4.  Financial Overview

8.8.     Datacom Group

8.8.1.  Business Overview

8.8.2.   Service Portfolio

8.8.3.  Strategic Developments

8.8.4.  Financial Overview

8.9.     Firstsource

8.9.1.  Business Overview

8.9.2.   Service Portfolio

8.9.3.  Strategic Developments

8.9.4.  Financial Overview

8.10. Genpact

8.10.1.      Business Overview

8.10.2.       Service Portfolio

8.10.3.      Strategic Developments

8.10.4.      Financial Overview

9.       Call Center Outsourcings Market Forecast (2017-2027)

9.1.     Global Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2027)

9.2.     Call Center Outsourcings Market Forecast by Regions (2017-2027)

9.2.1.  North America Call Center Outsourcings Market Forecast (2017-2027)

9.2.1.1.  United States Call Center Outsourcings Market Forecast (2017-2027)

9.2.1.2.  Canada Call Center Outsourcings Market Forecast (2017-2027)

9.2.1.3.  Mexico Call Center Outsourcings Market Forecast (2017-2027)

9.2.2.  Europe Call Center Outsourcings Market Forecast (2017-2027)

9.2.2.1.  Germany Call Center Outsourcings Market Forecast (2017-2027)

9.2.2.2.  France Call Center Outsourcings Market Forecast (2017-2027)

9.2.2.3.  UK Call Center Outsourcings Market Forecast (2017-2027)

9.2.2.4.  Russia Call Center Outsourcings Market Forecast (2017-2027)

9.2.2.5.  Italy Call Center Outsourcings Market Forecast (2017-2027)

9.2.2.6.  Rest of Europe Call Center Outsourcings Market Forecast (2017-2027)

9.2.3.  Asia-Pacific Call Center Outsourcings Market Forecast (2017-2027)

9.2.3.1.  China Call Center Outsourcings Market Forecast (2017-2027)

9.2.3.2.  Japan Call Center Outsourcings Market Forecast (2017-2027)

9.2.3.3.  Korea Call Center Outsourcings Market Forecast (2017-2027)

9.2.3.4.  India Call Center Outsourcings Market Forecast (2017-2027)

9.2.3.5.  Southeast Asia Call Center Outsourcings Market Forecast (2017-2027)

9.2.3.6.  Rest of Asia-Pacific Call Center Outsourcings Market Forecast (2017-2027)

9.2.4.  South America Call Center Outsourcings Market Forecast (2017-2027)

9.2.4.1.  Brazil Call Center Outsourcings Market Forecast (2017-2027)

9.2.4.2.  Argentina Call Center Outsourcings Market Forecast (2017-2027)

9.2.4.3.  Columbia Call Center Outsourcings Market Forecast (2017-2027)

9.2.4.4.  Rest of South America Call Center Outsourcings Market Forecast (2017-2027)

9.2.5.  Middle East and Africa Call Center Outsourcings Market Forecast (2017-2027)

9.2.5.1.  Saudi Arabia Call Center Outsourcings Market Forecast (2017-2027)

9.2.5.2.  United Arab Emirates Call Center Outsourcings Market Forecast (2017-2027)

9.2.5.3.  Egypt Call Center Outsourcings Market Forecast (2017-2027)

9.2.5.4.  Nigeria Call Center Outsourcings Market Forecast (2017-2027)

9.2.5.5.  South Africa Call Center Outsourcings Market Forecast (2017-2027)

9.2.5.6.  Turkey Call Center Outsourcings Market Forecast (2017-2027)

9.2.5.7.  Rest of Middle East and Africa Call Center Outsourcings Market Forecast (2017-2027)

9.3.     Call Center Outsourcings Market Forecast by Type (2017-2027)

9.3.1.  Call Center Outsourcings Forecast by Type (2017-2027)

9.3.2.  Call Center Outsourcings Market Share Forecast by Type (2017-2027)

9.4.     Call Center Outsourcings Market Forecast by Application (2017-2027)

9.4.1.  Call Center Outsourcings Forecast by Application (2017-2027)

9.4.2.  Call Center Outsourcings Market Share Forecast by Application (2017-2027)

List of Tables

List of Tables and Figures:

Figure United States Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Canada Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Mexico Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Germany Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure France Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure UK Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Russia Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Italy Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Europe Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure China Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Japan Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Korea Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure India Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Southeast Asia Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Asia-Pacific Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Brazil Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Argentina Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Columbia Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of South America Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Saudi Arabia Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure United Arab Emirates Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Egypt Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Nigeria Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure South Africa Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Turkey Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Middle East and Africa Call Center Outsourcings Revenue (Million USD) and Growth Rate (2017-2025)
Table Global Call Center Outsourcings Revenue and Revenue Share by Type (2017-2018)
Figure Global Inbound Call Services Revenue and Growth Rate (2017-2018)
Figure Global Outbound Call Services Revenue and Growth Rate (2017-2018)
Figure Global Others Revenue and Growth Rate (2017-2018)
Table Global Call Center Outsourcings Revenue and Revenue Share by Application (2017-2018)
Figure Global BFSI Revenue and Growth Rate (2017-2018)
Figure Global Retail Revenue and Growth Rate (2017-2018)
Figure Global Government Revenue and Growth Rate (2017-2018)
Figure Global IT & Telecommunication Revenue and Growth Rate (2017-2018)
Figure Global Defense Aerospace & Intelligence Revenue and Growth Rate (2017-2018)
Figure Global Others Revenue and Growth Rate (2017-2018)
Table Global Call Center Outsourcings Revenue by Regions (2017-2018)
Figure North America Call Center Outsourcings Growth Rate (2017-2018)
Figure North America Call Center Outsourcings Revenue and Growth Rate (2017-2018)
Figure North America Call Center Outsourcings by Countries (2017-2018)
Figure North America Call Center Outsourcings Revenue (Million USD) by Countries (2017-2018)
Figure United States Call Center Outsourcings Growth Rate (2017-2018)
Figure United States Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Canada Call Center Outsourcings Growth Rate (2017-2018)
Figure Canada Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Mexico Call Center Outsourcings Growth Rate (2017-2018)
Figure Mexico Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Europe Call Center Outsourcings Growth Rate (2017-2018)
Figure Europe Call Center Outsourcings Revenue and Growth Rate (2017-2018)
Figure Europe Call Center Outsourcings by Countries (2017-2018)
Figure Europe Call Center Outsourcings Revenue (Million USD) by Countries (2017-2018)
Figure Germany Call Center Outsourcings Growth Rate (2017-2018)
Figure Germany Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure France Call Center Outsourcings Growth Rate (2017-2018)
Figure France Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure UK Call Center Outsourcings Growth Rate (2017-2018)
Figure UK Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Russia Call Center Outsourcings Growth Rate (2017-2018)
Figure Russia Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Italy Call Center Outsourcings Growth Rate (2017-2018)
Figure Italy Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Europe Call Center Outsourcings Growth Rate (2017-2018)
Figure Rest of Europe Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Asia-Pacific Call Center Outsourcings Growth Rate (2017-2018)
Figure Asia-Pacific Call Center Outsourcings Revenue and Growth Rate (2017-2018)
Figure Asia-Pacific Call Center Outsourcings by Countries (2017-2018)
Figure Asia-Pacific Call Center Outsourcings Revenue (Million USD) by Countries (2017-2018)
Figure China Call Center Outsourcings Growth Rate (2017-2018)
Figure China Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Japan Call Center Outsourcings Growth Rate (2017-2018)
Figure Japan Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Korea Call Center Outsourcings Growth Rate (2017-2018)
Figure Korea Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure India Call Center Outsourcings Growth Rate (2017-2018)
Figure India Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Southeast Asia Call Center Outsourcings Growth Rate (2017-2018)
Figure Southeast Asia Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Call Center Outsourcings Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South America Call Center Outsourcings Growth Rate (2017-2018)
Figure South America Call Center Outsourcings Revenue and Growth Rate (2017-2018)
Figure South America Call Center Outsourcings by Countries (2017-2018)
Figure South America Call Center Outsourcings Revenue (Million USD) by Countries (2017-2018)
Figure Brazil Call Center Outsourcings Growth Rate (2017-2018)
Figure Brazil Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Argentina Call Center Outsourcings Growth Rate (2017-2018)
Figure Argentina Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Columbia Call Center Outsourcings Growth Rate (2017-2018)
Figure Columbia Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of South America Call Center Outsourcings Growth Rate (2017-2018)
Figure Rest of South America Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Middle East and Africa Call Center Outsourcings Growth Rate (2017-2018)
Figure Middle East and Africa Call Center Outsourcings Revenue and Growth Rate (2017-2018)
Figure Middle East and Africa Call Center Outsourcings by Countries (2017-2018)
Figure Middle East and Africa Call Center Outsourcings Revenue (Million USD) by Countries (2017-2018)
Figure Saudi Arabia Call Center Outsourcings Growth Rate (2017-2018)
Figure Saudi Arabia Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure United Arab Emirates Call Center Outsourcings Growth Rate (2017-2018)
Figure United Arab Emirates Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Egypt Call Center Outsourcings Growth Rate (2017-2018)
Figure Egypt Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Nigeria Call Center Outsourcings Growth Rate (2017-2018)
Figure Nigeria Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South Africa Call Center Outsourcings Growth Rate (2017-2018)
Figure South Africa Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Turkey Call Center Outsourcings Growth Rate (2017-2018)
Figure Turkey Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Call Center Outsourcings Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2017-2018)
Table Aditya Birla Minacs Call Center Outsourcings Financial Overview
Table Concentrix Call Center Outsourcings Financial Overview
Table Convergys Corporation Call Center Outsourcings Financial Overview
Table DialAmerica Call Center Outsourcings Financial Overview
Table Focus Services Call Center Outsourcings Financial Overview
Table Atento Call Center Outsourcings Financial Overview
Table Conduent Call Center Outsourcings Financial Overview
Table Datacom Group Call Center Outsourcings Financial Overview
Table Firstsource Call Center Outsourcings Financial Overview
Table Genpact Call Center Outsourcings Financial Overview
Figure Global Call Center Outsourcings Revenue (Millions USD) and Growth Rate (2018-2025)
Table Call Center Outsourcings Market Forecast by Regions (2018-2025)
Figure North America Call Center Outsourcings Market Forecast (2018-2025)
Figure United States Call Center Outsourcings Market Forecast (2018-2025)
Figure Canada Call Center Outsourcings Market Forecast (2018-2025)
Figure Mexico Call Center Outsourcings Market Forecast (2018-2025)
Figure Europe Call Center Outsourcings Market Forecast (2018-2025)
Figure Germany Call Center Outsourcings Market Forecast (2018-2025)
Figure France Call Center Outsourcings Market Forecast (2018-2025)
Figure UK Call Center Outsourcings Market Forecast (2018-2025)
Figure Russia Call Center Outsourcings Market Forecast (2018-2025)
Figure Italy Call Center Outsourcings Market Forecast (2018-2025)
Figure Rest of Europe Call Center Outsourcings Market Forecast (2018-2025)
Figure Asia-Pacific Call Center Outsourcings Market Forecast (2018-2025)
Figure China Call Center Outsourcings Market Forecast (2018-2025)
Figure Japan Call Center Outsourcings Market Forecast (2018-2025)
Figure Korea Call Center Outsourcings Market Forecast (2018-2025)
Figure India Call Center Outsourcings Market Forecast (2018-2025)
Figure Southeast Asia Call Center Outsourcings Market Forecast (2018-2025)
Figure Rest of Asia-Pacific Call Center Outsourcings Market Forecast (2018-2025)
Figure South America Call Center Outsourcings Market Forecast (2018-2025)
Figure Brazil Call Center Outsourcings Market Forecast (2018-2025)
Figure Argentina Call Center Outsourcings Market Forecast (2018-2025)
Figure Columbia Call Center Outsourcings Market Forecast (2018-2025)
Figure Rest of South America Call Center Outsourcings Market Forecast (2018-2025)
Figure Middle East and Africa Call Center Outsourcings Market Forecast (2018-2025)
Figure Saudi Arabia Call Center Outsourcings Market Forecast (2018-2025)
Figure United Arab Emirates Call Center Outsourcings Market Forecast (2018-2025)
Figure Egypt Call Center Outsourcings Market Forecast (2018-2025)
Figure Nigeria Call Center Outsourcings Market Forecast (2018-2025)
Figure South Africa Call Center Outsourcings Market Forecast (2018-2025)
Figure Turkey Call Center Outsourcings Market Forecast (2018-2025)
Figure Rest of Middle East and Africa Call Center Outsourcings Market Forecast (2018-2025)
Figure Global Call Center Outsourcings Forecast by Type (2018-2025)
Figure Global Call Center Outsourcings Market Share Forecast by Type (2018-2025)
Figure Global Call Center Outsourcings Forecast by Type (2018-2025)
Figure Global Call Center Outsourcings Forecast by Application (2018-2025)
Figure Global Call Center Outsourcings Market Share Forecast by Application (2018-2025)
Figure Global Call Center Outsourcings Forecast by Application (2018-2025)

Please Note: Data related to the Companies are subject to Availability.

Research Methodology

We use both primary as well as secondary research for our market surveys, estimates and for developing forecast. Our research process commence by analyzing the problem which enable us to design the scope for our research study. Our research process is uniquely designed with enough flexibility to adjust according to changing nature of products and markets, while retaining core element to ensure reliability and accuracy in research findings. We understand both macro and micro-economic factors to evaluate and forecast different market segments.

Data Mining

Data is extensively collected through various secondary sources such as annual reports, investor presentations, SEC filings, and other corporate publications. We also refer trade magazines, technical journals, paid databases such as Factiva and Bloomberg, industry trade journals, scientific journals, and social media data to understand market dynamics and industry trends. Further, we also conduct primary research to understand market drivers, restraints, opportunities, challenges, and competitive scenario to build our analysis.

Data Collection Matrix

Data Collection Matrix

Supply Side

Demand Side

Primary Data Sources
  • Manufacturers
  • Distributors & Wholesalers
  • GPOs
  • Physicians/Specialist
  • Healthcare Providers
  • Consumers

Secondary Data Sources
  • Annual Reports/SEC Filings/ Investor Presentations/ Press Releases
  • Government/Associations Publications
  • Case Studies
  • Reference Customers

 

Market Modeling and Forecasting

We use epidemiology and capital equipment-based models to forecast market size of different segments at country and regional level.

  • Epidemiology-based Forecasting Model: This method uses epidemiology data gathered through various publications and from physicians to estimate population of patients, flow of treatment of individual disease and therapies. The data collected through this method includes statics on incidence of disease, population suffering from disease, and treatment population. This method is used to understand:
  • Number of patients for particular device or medical procedure and
  • Repeated use of particular device depending on health and condition of patient
  • Capital-based Forecasting Model: This method of forecasting is based on number of replacements, installed-based and new sales of capital equipment used in various healthcare and diagnostic centers. These three parameters are calculated and forecast is developed. Installation base is calculated as average number of units per facility; while sales for particular year is calculated from number of new and replace units. Secondary data is collected through various supply chain intermediaries and opinion leaders to arrive at installation and sales rate. These techniques help our analysts in validating market and developed market estimates and forecast.

We do forecast on basis of several parameters such as market drivers, market opportunities, industry trends government regulations, raw materials supply and trade dynamics to ensure relevance of forecast with market scenario. With increasing need to granulized information, we used bottom-up methodology for forecasting where we evaluate each regional segment differently and combined all forecast to develop final market forecast.

Data Validation

We believe primary research is a very important tool in analyzing and forecasting different markets. In order to make sure accuracy of our findings, our team conducts primary interviews at every stage of research to gain deep insights into current business environment and future trends and key developments in market. This includes use of various methods such as telephonic interviews, focus groups, face to face interviews and questionnaires to validate our research from all aspects. We validate our data through primary research from key industry leaders such as CEO, product managers, marketing managers, suppliers, distributors, and consumers are frequently interviewed. These interviews provide valuable insights which help us to have better market understanding besides validating our estimates and forecast.

Data Triangulation

data triangulation

Industry Analysis

Qualitative Data

Quantitative Data (2017-2025)
  • Market Dynamics (Drivers, Restraints, and Challenges)
  • Industry Trend Analysis
  • Market Opportunities
  • Government Policies and Regulations, Patent Analysis, and Reimbursement Policies
  • Porter’s Five Forces and PESTLE Analysis
  • Key Developments and Competitive Landscape
  • Market Assessment and Forecast
  • Market Assessment and Forecast, By Product
  • Market Assessment and Forecast, By Technology
  • Market Assessment and Forecast, By Application
  • Market Assessment and Forecast, By End User
  • Market Assessment and Forecast, By Region/Country

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