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Customer Journey Analytics Market by Touch-Point, End User and Industry Vertical - Global Industry Analysis & Forecast to 2027

Published On : June 2022 Pages : 152 Category: Information & Communication Technology Report Code : IC063824

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Customer Journey Analytics Market By Touch-Point (Mobile, Email, Web, Store And Call Centre), End User (Large Enterprises, Small And Medium Size Enterprises) And Industry Vertical (Utilities, BFSI, Government And Defence, Energy, IT And Telecom, Manufacturing, Travel And Hospitality, Media And Entertainment, Automotive, Healthcare And Life Sciences, And Retail And E-Commerce) - Global Industry Analysis & Forecast to 2027                                                                                                                   

Industry Outlook and Trend Analysis

Customer journey analytics is weaving together of each touch point that a customer cooperates over various channels. Customer journey analytics gives advertisers and experts of client experience a remarkable and integral asset to comprehend and connect with every buyer at individual dimension. One can decide the most significant customer travels and can organize these open doors that extensively sway business objectives by dissecting colossal information focuses continuously.

Drivers and Restraints

Expanding patterns of investigation inferable from ascend in accessibility of continuous information and digitization results into selection for shopper conduct information investigators. The examination fundamentally centers on activities of the market to take compelling advertising choices. The need of client conduct information examination prompts the expansion popular for investigation of shopper venture. The customer journey analytics is the combination of scientific arrangement and promoting instrument to follow its potential purchasers from constant by making an ordered course of events of customer commitment.

Regional Insights

The customer journey analytics advertise in Asia Pacific locale is probably going to extend at high development rate attributable to expanding reception of investigation programming in number of enterprises and colossal cell phone entrance all through the figure time frame.

By Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Italy
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • India
    • Southeast Asia
    • Rest of Asia-Pacific
  • SouthAmerica
    • Brazil
    • Argentina
    • Columbia
    • Rest of South America
  • Middle East and Africa
    • Saudi Arabia
    • UAE
    • Egypt
    • Nigeria
    • South Africa
    • Rest of MEA

Competitive Analysis                         

The major players in the market are profiled in detail in view of qualities, for example, company portfolio, business strategies, financial overview, recent developments, and share of the overall industry.

  • ClickFox
  • IBM Corporation
  • CallMiner, Inc.
  • NICE Ltd.
  • Kitewheel
  • Servion Global Solutions Ltd
  • SAP SE
  • Salesforce.com, Inc.
  • Verint Systems Inc.
  • Adobe Systems Incorporated
  • Quadient

Some of the key questions answered by the report are:

  • What was the market size in 2017 and forecast from 2017 to 2027?
  • What will be the industry market growth from 2017 to 2027?
  • What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
  • What are the major segments leading the market growth and why?
  • Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?

Market Classification

·         Customer Journey Analytics Market, By Touch-Point, Estimates and Forecast, 2017-2027 ($Million)

o    Mobile

o    Email

o    Web

o    Store

o    Call Centre

·         Customer Journey Analytics Market, By End User, Estimates and Forecast, 2017-2027 ($Million)

o    Large Enterprises

o    Small and Medium Size Enterprises

·         Customer Journey Analytics Market, By Industry Vertical, Estimates and Forecast, 2017-2027 ($Million)

o    Utilities

o    BFSI

o    Government and Defence

o    Energy

o    IT And Telecom

o    Manufacturing

o    Travel and Hospitality

o    Media and Entertainment

o    Automotive

o    Healthcare and Life Sciences

o    Retail and E-Commerce

·         Customer Journey Analytics Market, By Key Players, Estimates and Forecast, 2017-2027 ($Million)

o    ClickFox

o    IBM Corporation

o    CallMiner, Inc.

o    NICE Ltd.

o    Kitewheel

o    Servion Global Solutions Ltd

o    SAP SE

o    Salesforce.com, Inc.

o    Verint Systems Inc.

o    Adobe Systems Incorporated

o    Quadient

·         Customer Journey Analytics Market, By Region, Estimates and Forecast, 2017-2027 ($Million)

o    North America

§  North America Customer Journey Analytics Market, By Country

o    U.S. Customer Journey Analytics Market

o    Canada Customer Journey Analytics Market

o    Mexico Customer Journey Analytics Market

o    Europe

§  Europe Customer Journey Analytics Market, By Country

·         Germany Customer Journey Analytics Market

o    UK Customer Journey Analytics Market

o    France Customer Journey Analytics Market

o    Russia Customer Journey Analytics Market

o    Italy Customer Journey Analytics Market

o    Rest of Europe Customer Journey Analytics Market

o    Asia-Pacific

§  Asia-Pacific Customer Journey Analytics Market, By Country

o    China Customer Journey Analytics Market

o    Japan Customer Journey Analytics Market

o    South Korea Customer Journey Analytics Market

o    India Customer Journey Analytics Market

o    Southeast Asia Customer Journey Analytics Market

o    Rest of Asia-Pacific Customer Journey Analytics Market

o    South America

§  South America Customer Journey Analytics Market

o    Brazil Customer Journey Analytics Market

o    Argentina Customer Journey Analytics Market

o    Columbia Customer Journey Analytics Market

o    Rest of South America Customer Journey Analytics Market

o    Middle East and Africa

§  Middle East and Africa Customer Journey Analytics Market

o    Saudi Arabia Customer Journey Analytics Market

o    UAE Customer Journey Analytics Market

o    Egypt Customer Journey Analytics Market

o    Nigeria Customer Journey Analytics Market

o    South Africa Customer Journey Analytics Market

o    Rest of MEA Customer Journey Analytics Market

Table of Contents:

1.       Introduction

1.1.     Report Description

2.       Executive Summary

2.1.     Key Highlights

3.       Market Overview

3.1.     Introduction

3.1.1.  Market Definition

3.1.2.  Market Segmentation

3.2.     Market Dynamics

3.2.1.  Drivers

3.2.2.  Restraints

3.2.3.  Opportunities

4.       Market Analysis by Regions

4.1.     North America (United States, Canada and Mexico)

4.1.1.  United States Market Status and Outlook (2017-2027)

4.1.2.  Canada Market Status and Outlook (2017-2027)

4.1.3.  Mexico Market Status and Outlook (2017-2027)

4.2.     Europe (Germany, France, UK, Russia, Italy and Rest of Europe)

4.2.1.  Germany Market Status and Outlook (2017-2027)

4.2.2.  France Market Status and Outlook (2017-2027)

4.2.3.  UK Market Status and Outlook (2017-2027)

4.2.4.  Russia Market Status and Outlook (2017-2027)

4.2.5.  Italy Market Status and Outlook (2017-2027)

4.2.6.  Rest of Europe Market Status and Outlook (2017-2027)

4.3.     Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Rest of Asia-Pacific)

4.3.1.  China Market Status and Outlook (2017-2027)

4.3.2.  Japan Market Status and Outlook (2017-2027)

4.3.3.  Korea Market Status and Outlook (2017-2027)

4.3.4.  India Market Status and Outlook (2017-2027)

4.3.5.  Southeast Asia Market Status and Outlook (2017-2027)

4.3.6.  Rest of Asia-Pacific Market Status and Outlook (2017-2027)

4.4.     South America (Brazil, Argentina, Columbia and Rest of South America)

4.4.1.  Brazil Market Status and Outlook (2017-2027)

4.4.2.  Argentina Market Status and Outlook (2017-2027)

4.4.3.  Columbia Market Status and Outlook (2017-2027)

4.4.4.  Rest of South America Market Status and Outlook (2017-2027)

4.5.     Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa and Rest of MEA)

4.5.1.  Saudi Arabia Market Status and Outlook (2017-2027)

4.5.2.  United Arab Emirates Market Status and Outlook (2017-2027)

4.5.3.  Egypt Market Status and Outlook (2017-2027)

4.5.4.  Nigeria Market Status and Outlook (2017-2027)

4.5.5.  South Africa Market Status and Outlook (2017-2027)

4.5.6.  Turkey Market Status and Outlook (2017-2027)

4.5.7.  Rest of Middle East and Africa Market Status and Outlook (2017-2027)

5.       Customer Journey Analytics Market, By Touch-Point

5.1.     Introduction

5.2.     Global Customer Journey Analytics Revenue and Market Share by Touch-Point (2017-2027)

5.2.1.  Global Customer Journey Analytics Revenue and Revenue Share by Touch-Point (2017-2027)

5.3.     Mobile

5.3.1.  Global Mobile Revenue and Growth Rate (2017-2027)

5.4.     Email

5.4.1.  Global Email Revenue and Growth Rate (2017-2027)

5.5.     Web

5.5.1.  Global Web Revenue and Growth Rate (2017-2027)

5.6.     Store

5.6.1.  Global Store Revenue and Growth Rate (2017-2027)

5.7.     Call Centre

5.7.1.  Global Call Centre Revenue and Growth Rate (2017-2027)

6.       Customer Journey Analytics Market, By End User

6.1.     Introduction

6.2.     Global Customer Journey Analytics Revenue and Market Share by End User (2017-2027)

6.2.1.  Global Customer Journey Analytics Revenue and Revenue Share by End User (2017-2027)

6.3.     Large Enterprises

6.3.1.  Global Large Enterprises Revenue and Growth Rate (2017-2027)

6.4.     Small and Medium Size Enterprises

6.4.1.  Global Small and Medium Size Enterprises Revenue and Growth Rate (2017-2027)

7.       Customer Journey Analytics Market, By Industry Vertical

7.1.     Introduction

7.2.     Global Customer Journey Analytics Revenue and Market Share by Industry Vertical (2017-2027)

7.2.1.  Global Customer Journey Analytics Revenue and Revenue Share by Industry Vertical (2017-2027)

7.3.     Utilities

7.3.1.  Global Utilities Revenue and Growth Rate (2017-2027)

7.4.     BFSI

7.4.1.  Global BFSI Revenue and Growth Rate (2017-2027)

7.5.     Government and Defence

7.5.1.  Global Government and Defence Revenue and Growth Rate (2017-2027)

7.6.     Energy

7.6.1.  Global Energy Revenue and Growth Rate (2017-2027)

7.7.     IT and Telecom

7.7.1.  Global IT and Telecom Revenue and Growth Rate (2017-2027)

7.8.     Manufacturing

7.8.1.  Global Manufacturing Revenue and Growth Rate (2017-2027)

7.9.     Travel and Hospitality

7.9.1.  Global Travel and Hospitality Revenue and Growth Rate (2017-2027)

7.10. Media and Entertainment

7.10.1.      Global Media and Entertainment Revenue and Growth Rate (2017-2027)

7.11. Automotive

7.11.1.      Global Automotive Revenue and Growth Rate (2017-2027)

7.12. Healthcare and Life Sciences

7.12.1.      Global Healthcare and Life Sciences Revenue and Growth Rate (2017-2027)

7.13. Retail and E-Commerce

7.13.1.      Global Retail and E-Commerce Revenue and Growth Rate (2017-2027)

8.       Customer Journey Analytics Market, By Region

8.1.     Introduction

8.2.     Global Customer Journey Analytics Revenue and Market Share by Regions

8.2.1.  Global Customer Journey Analytics Revenue by Regions (2017-2027)

8.3.     North America Customer Journey Analytics by Countries

8.3.1.  North America Customer Journey Analytics Revenue and Growth Rate (2017-2027)

8.3.2.  North America Customer Journey Analytics Revenue (Million USD) by Countries (2017-2027)

8.3.3.  United States

8.3.3.1.  United States Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.3.4.  Canada

8.3.4.1.  Canada Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.3.5.  Mexico

8.3.5.1.  Mexico Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.4.     Europe Customer Journey Analytics by Countries

8.4.1.  Europe Customer Journey Analytics Revenue and Growth Rate (2017-2027)

8.4.2.  Europe Customer Journey Analytics Revenue (Million USD) by Countries (2017-2027)

8.4.3.  Germany

8.4.3.1.  Germany Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.4.4.  France

8.4.4.1.  France Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.4.5.  UK

8.4.5.1.  UK Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.4.6.  Russia

8.4.6.1.  Russia Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.4.7.  Italy

8.4.7.1.  Italy Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.4.8.  Rest of Europe

8.4.8.1.  Rest of Europe Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.5.     Asia-Pacific Customer Journey Analytics by Countries

8.5.1.  Asia-Pacific Customer Journey Analytics Revenue and Growth Rate (2017-2027)

8.5.2.  Asia-Pacific Customer Journey Analytics Revenue (Million USD) by Countries (2017-2027)

8.5.3.  China

8.5.3.1.  China Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.5.4.  Japan

8.5.4.1.  Japan Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.5.5.  Korea

8.5.5.1.  Korea Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.5.6.  India

8.5.6.1.  India Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.5.7.  Southeast Asia

8.5.7.1.  Southeast Asia Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.5.8.  Rest of Asia-Pacific

8.5.8.1.  Rest of Asia-Pacific Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.6.     South America Customer Journey Analytics by Countries

8.6.1.  South America Customer Journey Analytics Revenue and Growth Rate (2017-2027)

8.6.2.  South America Customer Journey Analytics Revenue (Million USD) by Countries (2017-2027)

8.6.3.  Brazil

8.6.3.1.  Brazil Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.6.4.  Argentina

8.6.4.1.  Argentina Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.6.5.  Columbia

8.6.5.1.  Columbia Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.6.6.  Rest of South America

8.6.6.1.  Rest of South America Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.7.     Middle East and Africa Customer Journey Analytics by Countries

8.7.1.  Middle East and Africa Customer Journey Analytics Revenue and Growth Rate (2017-2027)

8.7.2.  Middle East and Africa Customer Journey Analytics Revenue (Million USD) by Countries (2017-2027)

8.7.3.  Saudi Arabia

8.7.3.1.  Saudi Arabia Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.7.4.  United Arab Emirates

8.7.4.1.  United Arab Emirates Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.7.5.  Egypt

8.7.5.1.  Egypt Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.7.6.  Nigeria

8.7.6.1.  Nigeria Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.7.7.  South Africa

8.7.7.1.  South Africa Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.7.8.  Turkey

8.7.8.1.  Turkey Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

8.7.9.  Rest of Middle East and Africa

8.7.9.1.  Rest of Middle East and Africa Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

9.       Company Profiles

9.1.     ClickFox

9.1.1.  Business Overview

9.1.2.   Service Portfolio

9.1.3.  Strategic Developments

9.1.4.  Financial Overview

9.2.     IBM Corporation

9.2.1.  Business Overview

9.2.2.   Service Portfolio

9.2.3.  Strategic Developments

9.2.4.  Financial Overview

9.3.     CallMiner, Inc.

9.3.1.  Business Overview

9.3.2.   Service Portfolio

9.3.3.  Strategic Developments

9.3.4.  Financial Overview

9.4.     NICE Ltd.

9.4.1.  Business Overview

9.4.2.   Service Portfolio

9.4.3.  Strategic Developments

9.4.4.  Financial Overview

9.5.     Kitewheel

9.5.1.  Business Overview

9.5.2.   Service Portfolio

9.5.3.  Strategic Developments

9.5.4.  Financial Overview

9.6.     Servion Global Solutions Ltd

9.6.1.  Business Overview

9.6.2.   Service Portfolio

9.6.3.  Strategic Developments

9.6.4.  Financial Overview

9.7.     SAP SE

9.7.1.  Business Overview

9.7.2.   Service Portfolio

9.7.3.  Strategic Developments

9.7.4.  Financial Overview

9.8.     Salesforce.com, Inc.

9.8.1.  Business Overview

9.8.2.   Service Portfolio

9.8.3.  Strategic Developments

9.8.4.  Financial Overview

9.9.     Verint Systems Inc.

9.9.1.  Business Overview

9.9.2.   Service Portfolio

9.9.3.  Strategic Developments

9.9.4.  Financial Overview

9.10. Adobe Systems Incorporated

9.10.1.      Business Overview

9.10.2.       Service Portfolio

9.10.3.      Strategic Developments

9.10.4.      Financial Overview

9.11. Quadient

9.11.1.      Business Overview

9.11.2.       Service Portfolio

9.11.3.      Strategic Developments

9.11.4.      Financial Overview

10.    Customer Journey Analytics Market Forecast (2017-2027)

10.1. Global Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2027)

10.2. Customer Journey Analytics Market Forecast by Regions (2017-2027)

10.2.1.      North America Customer Journey Analytics Market Forecast (2017-2027)

10.2.1.1. United States Customer Journey Analytics Market Forecast (2017-2027)

10.2.1.2. Canada Customer Journey Analytics Market Forecast (2017-2027)

10.2.1.3. Mexico Customer Journey Analytics Market Forecast (2017-2027)

10.2.2.      Europe Customer Journey Analytics Market Forecast (2017-2027)

10.2.2.1. Germany Customer Journey Analytics Market Forecast (2017-2027)

10.2.2.2. France Customer Journey Analytics Market Forecast (2017-2027)

10.2.2.3. UK Customer Journey Analytics Market Forecast (2017-2027)

10.2.2.4. Russia Customer Journey Analytics Market Forecast (2017-2027)

10.2.2.5. Italy Customer Journey Analytics Market Forecast (2017-2027)

10.2.2.6. Rest of Europe Customer Journey Analytics Market Forecast (2017-2027)

10.2.3.      Asia-Pacific Customer Journey Analytics Market Forecast (2017-2027)

10.2.3.1. China Customer Journey Analytics Market Forecast (2017-2027)

10.2.3.2. Japan Customer Journey Analytics Market Forecast (2017-2027)

10.2.3.3. Korea Customer Journey Analytics Market Forecast (2017-2027)

10.2.3.4. India Customer Journey Analytics Market Forecast (2017-2027)

10.2.3.5. Southeast Asia Customer Journey Analytics Market Forecast (2017-2027)

10.2.3.6. Rest of Asia-Pacific Customer Journey Analytics Market Forecast (2017-2027)

10.2.4.      South America Customer Journey Analytics Market Forecast (2017-2027)

10.2.4.1. Brazil Customer Journey Analytics Market Forecast (2017-2027)

10.2.4.2. Argentina Customer Journey Analytics Market Forecast (2017-2027)

10.2.4.3. Columbia Customer Journey Analytics Market Forecast (2017-2027)

10.2.4.4. Rest of South America Customer Journey Analytics Market Forecast (2017-2027)

10.2.5.      Middle East and Africa Customer Journey Analytics Market Forecast (2017-2027)

10.2.5.1. Saudi Arabia Customer Journey Analytics Market Forecast (2017-2027)

10.2.5.2. United Arab Emirates Customer Journey Analytics Market Forecast (2017-2027)

10.2.5.3. Egypt Customer Journey Analytics Market Forecast (2017-2027)

10.2.5.4. Nigeria Customer Journey Analytics Market Forecast (2017-2027)

10.2.5.5. South Africa Customer Journey Analytics Market Forecast (2017-2027)

10.2.5.6. Turkey Customer Journey Analytics Market Forecast (2017-2027)

10.2.5.7. Rest of Middle East and Africa Customer Journey Analytics Market Forecast (2017-2027)

10.3. Customer Journey Analytics Market Forecast by Touch-Point (2017-2027)

10.3.1.      Customer Journey Analytics Forecast by Touch-Point (2017-2027)

10.3.2.      Customer Journey Analytics Market Share Forecast by Touch-Point (2017-2027)

10.4. Customer Journey Analytics Market Forecast by End User (2017-2027)

10.4.1.      Customer Journey Analytics Forecast by End User (2017-2027)

10.4.2.      Customer Journey Analytics Market Share Forecast by End User (2017-2027)

10.5. Customer Journey Analytics Market Forecast by Industry Vertical (2017-2027)

10.5.1.      Customer Journey Analytics Forecast by Industry Vertical (2017-2027)

10.5.2.      Customer Journey Analytics Market Share Forecast by Industry Vertical (2017-2027)

List of Tables

List of Tables and Figures:

Figure United States Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Canada Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Mexico Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Germany Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure France Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure UK Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Russia Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Italy Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Europe Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure China Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Japan Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Korea Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure India Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Southeast Asia Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Asia-Pacific Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Brazil Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Argentina Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Columbia Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of South America Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Saudi Arabia Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure United Arab Emirates Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Egypt Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Nigeria Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure South Africa Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Turkey Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Middle East and Africa Customer Journey Analytics Revenue (Million USD) and Growth Rate (2017-2025)
Table Global Customer Journey Analytics Revenue and Revenue Share by Touch-Point (2017-2018)
Figure Global Mobile Revenue and Growth Rate (2017-2018)
Figure Global Email Revenue and Growth Rate (2017-2018)
Figure Global Web Revenue and Growth Rate (2017-2018)
Figure Global Store Revenue and Growth Rate (2017-2018)
Figure Global Call Centre Revenue and Growth Rate (2017-2018)
Table Global Customer Journey Analytics Revenue and Revenue Share by End User (2017-2018)
Figure Global Large Enterprises Revenue and Growth Rate (2017-2018)
Figure Global Small and Medium Size Enterprises Revenue and Growth Rate (2017-2018)
Table Global Customer Journey Analytics Revenue and Revenue Share by Industry Vertical (2017-2018)
Figure Global Utilities Revenue and Growth Rate (2017-2018)
Figure Global BFSI Revenue and Growth Rate (2017-2018)
Figure Global Government and Defence Revenue and Growth Rate (2017-2018)
Figure Global Energy Revenue and Growth Rate (2017-2018)
Figure Global IT and Telecom Revenue and Growth Rate (2017-2018)
Figure Global Manufacturing Revenue and Growth Rate (2017-2018)
Figure Global Travel and Hospitality Revenue and Growth Rate (2017-2018)
Figure Global Media and Entertainment Revenue and Growth Rate (2017-2018)
Figure Global Automotive Revenue and Growth Rate (2017-2018)
Figure Global Healthcare and Life Sciences Revenue and Growth Rate (2017-2018)
Figure Global Retail and E-Commerce Revenue and Growth Rate (2017-2018)
Table Global Customer Journey Analytics Revenue by Regions (2017-2018)
Figure North America Customer Journey Analytics Growth Rate (2017-2018)
Figure North America Customer Journey Analytics Revenue and Growth Rate (2017-2018)
Figure North America Customer Journey Analytics by Countries (2017-2018)
Figure North America Customer Journey Analytics Revenue (Million USD) by Countries (2017-2018)
Figure United States Customer Journey Analytics Growth Rate (2017-2018)
Figure United States Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Canada Customer Journey Analytics Growth Rate (2017-2018)
Figure Canada Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Mexico Customer Journey Analytics Growth Rate (2017-2018)
Figure Mexico Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Europe Customer Journey Analytics Growth Rate (2017-2018)
Figure Europe Customer Journey Analytics Revenue and Growth Rate (2017-2018)
Figure Europe Customer Journey Analytics by Countries (2017-2018)
Figure Europe Customer Journey Analytics Revenue (Million USD) by Countries (2017-2018)
Figure Germany Customer Journey Analytics Growth Rate (2017-2018)
Figure Germany Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure France Customer Journey Analytics Growth Rate (2017-2018)
Figure France Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure UK Customer Journey Analytics Growth Rate (2017-2018)
Figure UK Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Russia Customer Journey Analytics Growth Rate (2017-2018)
Figure Russia Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Italy Customer Journey Analytics Growth Rate (2017-2018)
Figure Italy Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Europe Customer Journey Analytics Growth Rate (2017-2018)
Figure Rest of Europe Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Asia-Pacific Customer Journey Analytics Growth Rate (2017-2018)
Figure Asia-Pacific Customer Journey Analytics Revenue and Growth Rate (2017-2018)
Figure Asia-Pacific Customer Journey Analytics by Countries (2017-2018)
Figure Asia-Pacific Customer Journey Analytics Revenue (Million USD) by Countries (2017-2018)
Figure China Customer Journey Analytics Growth Rate (2017-2018)
Figure China Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Japan Customer Journey Analytics Growth Rate (2017-2018)
Figure Japan Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Korea Customer Journey Analytics Growth Rate (2017-2018)
Figure Korea Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure India Customer Journey Analytics Growth Rate (2017-2018)
Figure India Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Southeast Asia Customer Journey Analytics Growth Rate (2017-2018)
Figure Southeast Asia Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Customer Journey Analytics Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South America Customer Journey Analytics Growth Rate (2017-2018)
Figure South America Customer Journey Analytics Revenue and Growth Rate (2017-2018)
Figure South America Customer Journey Analytics by Countries (2017-2018)
Figure South America Customer Journey Analytics Revenue (Million USD) by Countries (2017-2018)
Figure Brazil Customer Journey Analytics Growth Rate (2017-2018)
Figure Brazil Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Argentina Customer Journey Analytics Growth Rate (2017-2018)
Figure Argentina Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Columbia Customer Journey Analytics Growth Rate (2017-2018)
Figure Columbia Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of South America Customer Journey Analytics Growth Rate (2017-2018)
Figure Rest of South America Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Middle East and Africa Customer Journey Analytics Growth Rate (2017-2018)
Figure Middle East and Africa Customer Journey Analytics Revenue and Growth Rate (2017-2018)
Figure Middle East and Africa Customer Journey Analytics by Countries (2017-2018)
Figure Middle East and Africa Customer Journey Analytics Revenue (Million USD) by Countries (2017-2018)
Figure Saudi Arabia Customer Journey Analytics Growth Rate (2017-2018)
Figure Saudi Arabia Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure United Arab Emirates Customer Journey Analytics Growth Rate (2017-2018)
Figure United Arab Emirates Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Egypt Customer Journey Analytics Growth Rate (2017-2018)
Figure Egypt Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Nigeria Customer Journey Analytics Growth Rate (2017-2018)
Figure Nigeria Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South Africa Customer Journey Analytics Growth Rate (2017-2018)
Figure South Africa Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Turkey Customer Journey Analytics Growth Rate (2017-2018)
Figure Turkey Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Customer Journey Analytics Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2017-2018)
Table ClickFox Customer Journey Analytics Financial Overview
Table IBM Corporation Customer Journey Analytics Financial Overview
Table CallMiner, Inc. Customer Journey Analytics Financial Overview
Table NICE Ltd. Customer Journey Analytics Financial Overview
Table Kitewheel Customer Journey Analytics Financial Overview
Table Servion Global Solutions Ltd Customer Journey Analytics Financial Overview
Table SAP SE Customer Journey Analytics Financial Overview
Table Salesforce.com, Inc. Customer Journey Analytics Financial Overview
Table Verint Systems Inc. Customer Journey Analytics Financial Overview
Table Adobe Systems Incorporated Customer Journey Analytics Financial Overview
Table Quadient Customer Journey Analytics Financial Overview
Figure Global Customer Journey Analytics Revenue (Millions USD) and Growth Rate (2018-2025)
Table Customer Journey Analytics Market Forecast by Regions (2018-2025)
Figure North America Customer Journey Analytics Market Forecast (2018-2025)
Figure United States Customer Journey Analytics Market Forecast (2018-2025)
Figure Canada Customer Journey Analytics Market Forecast (2018-2025)
Figure Mexico Customer Journey Analytics Market Forecast (2018-2025)
Figure Europe Customer Journey Analytics Market Forecast (2018-2025)
Figure Germany Customer Journey Analytics Market Forecast (2018-2025)
Figure France Customer Journey Analytics Market Forecast (2018-2025)
Figure UK Customer Journey Analytics Market Forecast (2018-2025)
Figure Russia Customer Journey Analytics Market Forecast (2018-2025)
Figure Italy Customer Journey Analytics Market Forecast (2018-2025)
Figure Rest of Europe Customer Journey Analytics Market Forecast (2018-2025)
Figure Asia-Pacific Customer Journey Analytics Market Forecast (2018-2025)
Figure China Customer Journey Analytics Market Forecast (2018-2025)
Figure Japan Customer Journey Analytics Market Forecast (2018-2025)
Figure Korea Customer Journey Analytics Market Forecast (2018-2025)
Figure India Customer Journey Analytics Market Forecast (2018-2025)
Figure Southeast Asia Customer Journey Analytics Market Forecast (2018-2025)
Figure Rest of Asia-Pacific Customer Journey Analytics Market Forecast (2018-2025)
Figure South America Customer Journey Analytics Market Forecast (2018-2025)
Figure Brazil Customer Journey Analytics Market Forecast (2018-2025)
Figure Argentina Customer Journey Analytics Market Forecast (2018-2025)
Figure Columbia Customer Journey Analytics Market Forecast (2018-2025)
Figure Rest of South America Customer Journey Analytics Market Forecast (2018-2025)
Figure Middle East and Africa Customer Journey Analytics Market Forecast (2018-2025)
Figure Saudi Arabia Customer Journey Analytics Market Forecast (2018-2025)
Figure United Arab Emirates Customer Journey Analytics Market Forecast (2018-2025)
Figure Egypt Customer Journey Analytics Market Forecast (2018-2025)
Figure Nigeria Customer Journey Analytics Market Forecast (2018-2025)
Figure South Africa Customer Journey Analytics Market Forecast (2018-2025)
Figure Turkey Customer Journey Analytics Market Forecast (2018-2025)
Figure Rest of Middle East and Africa Customer Journey Analytics Market Forecast (2018-2025)
Figure Global Customer Journey Analytics Forecast by Touch-Point (2018-2025)
Figure Global Customer Journey Analytics Market Share Forecast by Touch-Point (2018-2025)
Figure Global Customer Journey Analytics Forecast by Touch-Point (2018-2025)
Figure Global Customer Journey Analytics Forecast by End User (2018-2025)
Figure Global Customer Journey Analytics Market Share Forecast by End User (2018-2025)
Figure Global Customer Journey Analytics Forecast by End User (2018-2025)
Figure Global Customer Journey Analytics Forecast by Industry Vertical (2018-2025)
Figure Global Customer Journey Analytics Market Share Forecast by Industry Vertical (2018-2025)
Figure Global Customer Journey Analytics Forecast by Industry Vertical (2018-2025)

Please Note: Data related to the Companies are subject to Availability.

Research Methodology

We use both primary as well as secondary research for our market surveys, estimates and for developing forecast. Our research process commence by analyzing the problem which enable us to design the scope for our research study. Our research process is uniquely designed with enough flexibility to adjust according to changing nature of products and markets, while retaining core element to ensure reliability and accuracy in research findings. We understand both macro and micro-economic factors to evaluate and forecast different market segments.

Data Mining

Data is extensively collected through various secondary sources such as annual reports, investor presentations, SEC filings, and other corporate publications. We also refer trade magazines, technical journals, paid databases such as Factiva and Bloomberg, industry trade journals, scientific journals, and social media data to understand market dynamics and industry trends. Further, we also conduct primary research to understand market drivers, restraints, opportunities, challenges, and competitive scenario to build our analysis.

Data Collection Matrix

Data Collection Matrix

Supply Side

Demand Side

Primary Data Sources
  • Manufacturers
  • Distributors & Wholesalers
  • GPOs
  • Physicians/Specialist
  • Healthcare Providers
  • Consumers

Secondary Data Sources
  • Annual Reports/SEC Filings/ Investor Presentations/ Press Releases
  • Government/Associations Publications
  • Case Studies
  • Reference Customers

 

Market Modeling and Forecasting

We use epidemiology and capital equipment-based models to forecast market size of different segments at country and regional level.

  • Epidemiology-based Forecasting Model: This method uses epidemiology data gathered through various publications and from physicians to estimate population of patients, flow of treatment of individual disease and therapies. The data collected through this method includes statics on incidence of disease, population suffering from disease, and treatment population. This method is used to understand:
  • Number of patients for particular device or medical procedure and
  • Repeated use of particular device depending on health and condition of patient
  • Capital-based Forecasting Model: This method of forecasting is based on number of replacements, installed-based and new sales of capital equipment used in various healthcare and diagnostic centers. These three parameters are calculated and forecast is developed. Installation base is calculated as average number of units per facility; while sales for particular year is calculated from number of new and replace units. Secondary data is collected through various supply chain intermediaries and opinion leaders to arrive at installation and sales rate. These techniques help our analysts in validating market and developed market estimates and forecast.

We do forecast on basis of several parameters such as market drivers, market opportunities, industry trends government regulations, raw materials supply and trade dynamics to ensure relevance of forecast with market scenario. With increasing need to granulized information, we used bottom-up methodology for forecasting where we evaluate each regional segment differently and combined all forecast to develop final market forecast.

Data Validation

We believe primary research is a very important tool in analyzing and forecasting different markets. In order to make sure accuracy of our findings, our team conducts primary interviews at every stage of research to gain deep insights into current business environment and future trends and key developments in market. This includes use of various methods such as telephonic interviews, focus groups, face to face interviews and questionnaires to validate our research from all aspects. We validate our data through primary research from key industry leaders such as CEO, product managers, marketing managers, suppliers, distributors, and consumers are frequently interviewed. These interviews provide valuable insights which help us to have better market understanding besides validating our estimates and forecast.

Data Triangulation

data triangulation

Industry Analysis

Qualitative Data

Quantitative Data (2017-2025)
  • Market Dynamics (Drivers, Restraints, and Challenges)
  • Industry Trend Analysis
  • Market Opportunities
  • Government Policies and Regulations, Patent Analysis, and Reimbursement Policies
  • Porter’s Five Forces and PESTLE Analysis
  • Key Developments and Competitive Landscape
  • Market Assessment and Forecast
  • Market Assessment and Forecast, By Product
  • Market Assessment and Forecast, By Technology
  • Market Assessment and Forecast, By Application
  • Market Assessment and Forecast, By End User
  • Market Assessment and Forecast, By Region/Country

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