Interactive Voice Response Market by Technology and Application - Global Industry Analysis & Forecast to 2027
Published On : December 2019 Pages : 170 Category: Information & Communication Technology Report Code : IC127859
Interactive Voice Response Market By Technology (Touch-Tone and Speech) and Application (BFSI, Pharma and Healthcare, ITES) - Global Industry Analysis & Forecast to 2027
Industry Outlook and Trend Analysis
The Interactive Voice Response Market has encountered significant development over the recent years and is anticipated to grow tremendously over the forecast period. Interactive Voice Response (IVR) is an automated system employed over the telephone to interact with callers to gather relevant information which then allows the system to direct the call accordingly. The growth of the interactive voice response (IVR) market is attributed the increasing integration of advanced technologies and rise in cloud-based services that meet the industry standards for the IVR systems.
Drivers and Restraints
Top-down and bottom-up approaches are used to validate the global Interactive Voice Response Market size market and estimate the market size for company, regions segments, type segments and applications (end users). In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub segments listed in this report. Extensive qualitative and further quantitative analysis is also done from all the numbers arrived at in the complete market engineering process to list key information throughout the report.
Regional Insights
The interactive voice response market in Asia Pacific (APAC) would grow at the fastest rate and is expected to have a huge market potential in the coming years. APAC mainly consists of developing economies, such as China and India.
By Region
- North America
- U.S.
- Canada
- Mexico
- Europe
- Germany
- UK
- France
- Russia
- Italy
- Rest of Europe
- Asia-Pacific
- China
- Japan
- South Korea
- India
- Southeast Asia
- Rest of Asia-Pacific
- South America
- Brazil
- Argentina
- Columbia
- Rest of South America
- Middle East and Africa
- Saudi Arabia
- UAE
- Egypt
- Nigeria
- South Africa
- Rest of MEA
Competitive Analysis
The major players in the market are profiled in detail in view of qualities, for example, company portfolio, business strategies, financial overview, recent developments, and share of the overall industry.
- Avaya Inc.
- Genesys Telecommunication Laboratories, Inc.
- Nuance Communications, Inc.
- Cisco Systems, Inc.
- IVR Lab,
- Convergys Corporation
- 8X8, Inc.
- West Corporation
- AT&T Inc.
- Verizon Communications Inc.
Some of the key questions answered by the report are:
- What was the market size in 2017 and forecast from 2017 to 2027?
- What will be the industry market growth from 2017 to 2027?
- What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
- What are the major segments leading the market growth and why?
- Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?
Market Classification
· Interactive Voice Response Market, By Technology, Estimates and Forecast, 2017-2027 ($Million)
o Touch-Tone
o Speech
· Interactive Voice Response Market, By Application, Estimates and Forecast, 2017-2027 ($Million)
o BFSI
o Pharma and Healthcare
o ITES
· Interactive Voice Response Market, By Key Players, Estimates and Forecast, 2017-2027 ($Million)
o Avaya Inc.
o Genesys Telecommunication Laboratories, Inc.
o Nuance Communications, Inc.
o Cisco Systems, Inc.
o IVR Lab,
o Convergys Corporation
o 8X8, Inc.
o West Corporation
o AT&T Inc.
o Verizon Communications Inc.
· Interactive Voice Response Market, By Region, Estimates and Forecast, 2017-2027 ($Million)
o North America
§ North America Interactive Voice Response Market, By Country
o U.S. Interactive Voice Response Market
o Canada Interactive Voice Response Market
o Mexico Interactive Voice Response Market
o Europe
§ Europe Interactive Voice Response Market, By Country
o Germany Interactive Voice Response Market
o UK Interactive Voice Response Market
o France Interactive Voice Response Market
o Russia Interactive Voice Response Market
o Italy Interactive Voice Response Market
o Rest of Europe Interactive Voice Response Market
o Asia-Pacific
§ Asia-Pacific Interactive Voice Response Market, By Country
o China Interactive Voice Response Market
o Japan Interactive Voice Response Market
o South Korea Interactive Voice Response Market
o India Interactive Voice Response Market
o Southeast Asia Interactive Voice Response Market
o Rest of Asia-Pacific Interactive Voice Response Market
o South America
§ South America Interactive Voice Response Market
o Brazil Interactive Voice Response Market
o Argentina Interactive Voice Response Market
o Columbia Interactive Voice Response Market
o Rest of South America Interactive Voice Response Market
o Middle East and Africa
§ Middle East and Africa Interactive Voice Response Market
o Saudi Arabia Interactive Voice Response Market
o UAE Interactive Voice Response Market
o Egypt Interactive Voice Response Market
o Nigeria Interactive Voice Response Market
o South Africa Interactive Voice Response Market
o Rest of MEA Interactive Voice Response Market
Table of Contents:
1. Introduction
1.1. Report Description
2. Executive Summary
2.1. Key Highlights
3. Market Overview
3.1. Introduction
3.1.1. Market Definition
3.1.2. Market Segmentation
3.2. Market Dynamics
3.2.1. Drivers
3.2.2. Restraints
3.2.3. Opportunities
4. Market Analysis by Regions
4.1. North America (United States, Canada and Mexico)
4.1.1. United States Market Status and Outlook (2017-2027)
4.1.2. Canada Market Status and Outlook (2017-2027)
4.1.3. Mexico Market Status and Outlook (2017-2027)
4.2. Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
4.2.1. Germany Market Status and Outlook (2017-2027)
4.2.2. France Market Status and Outlook (2017-2027)
4.2.3. UK Market Status and Outlook (2017-2027)
4.2.4. Russia Market Status and Outlook (2017-2027)
4.2.5. Italy Market Status and Outlook (2017-2027)
4.2.6. Rest of Europe Market Status and Outlook (2017-2027)
4.3. Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Rest of Asia-Pacific)
4.3.1. China Market Status and Outlook (2017-2027)
4.3.2. Japan Market Status and Outlook (2017-2027)
4.3.3. Korea Market Status and Outlook (2017-2027)
4.3.4. India Market Status and Outlook (2017-2027)
4.3.5. Southeast Asia Market Status and Outlook (2017-2027)
4.3.6. Rest of Asia-Pacific Market Status and Outlook (2017-2027)
4.4. South America (Brazil, Argentina, Columbia and Rest of South America)
4.4.1. Brazil Market Status and Outlook (2017-2027)
4.4.2. Argentina Market Status and Outlook (2017-2027)
4.4.3. Columbia Market Status and Outlook (2017-2027)
4.4.4. Rest of South America Market Status and Outlook (2017-2027)
4.5. Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa and Rest of MEA)
4.5.1. Saudi Arabia Market Status and Outlook (2017-2027)
4.5.2. United Arab Emirates Market Status and Outlook (2017-2027)
4.5.3. Egypt Market Status and Outlook (2017-2027)
4.5.4. Nigeria Market Status and Outlook (2017-2027)
4.5.5. South Africa Market Status and Outlook (2017-2027)
4.5.6. Turkey Market Status and Outlook (2017-2027)
4.5.7. Rest of Middle East and Africa Market Status and Outlook (2017-2027)
5. Interactive Voice Response Market, By Technology
5.1. Introduction
5.2. Global Interactive Voice Response Revenue and Market Share by Technology (2017-2027)
5.2.1. Global Interactive Voice Response Revenue and Revenue Share by Technology (2017-2027)
5.3. Touch-Tone
5.3.1. Global Touch-Tone Revenue and Growth Rate (2017-2027)
5.4. Speech
5.4.1. Global Speech Revenue and Growth Rate (2017-2027)
6. Interactive Voice Response Market, By Application
6.1. Introduction
6.2. Global Interactive Voice Response Revenue and Market Share by Application (2017-2027)
6.2.1. Global Interactive Voice Response Revenue and Revenue Share by Application (2017-2027)
6.3. BFSI
6.3.1. Global BFSI Revenue and Growth Rate (2017-2027)
6.4. Pharma and Healthcare
6.4.1. Global Pharma and Healthcare Revenue and Growth Rate (2017-2027)
6.5. ITES
6.5.1. Global ITES Revenue and Growth Rate (2017-2027)
7. Interactive Voice Response Market, By Region
7.1. Introduction
7.2. Global Interactive Voice Response Revenue and Market Share by Regions
7.2.1. Global Interactive Voice Response Revenue by Regions (2017-2027)
7.3. North America Interactive Voice Response by Countries
7.3.1. North America Interactive Voice Response Revenue and Growth Rate (2017-2027)
7.3.2. North America Interactive Voice Response Revenue (Million USD) by Countries (2017-2027)
7.3.3. United States
7.3.3.1. United States Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.3.4. Canada
7.3.4.1. Canada Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.3.5. Mexico
7.3.5.1. Mexico Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.4. Europe Interactive Voice Response by Countries
7.4.1. Europe Interactive Voice Response Revenue and Growth Rate (2017-2027)
7.4.2. Europe Interactive Voice Response Revenue (Million USD) by Countries (2017-2027)
7.4.3. Germany
7.4.3.1. Germany Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.4. France
7.4.4.1. France Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.5. UK
7.4.5.1. UK Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.6. Russia
7.4.6.1. Russia Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.7. Italy
7.4.7.1. Italy Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.8. Rest of Europe
7.4.8.1. Rest of Europe Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.5. Asia-Pacific Interactive Voice Response by Countries
7.5.1. Asia-Pacific Interactive Voice Response Revenue and Growth Rate (2017-2027)
7.5.2. Asia-Pacific Interactive Voice Response Revenue (Million USD) by Countries (2017-2027)
7.5.3. China
7.5.3.1. China Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.4. Japan
7.5.4.1. Japan Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.5. Korea
7.5.5.1. Korea Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.6. India
7.5.6.1. India Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.7. Southeast Asia
7.5.7.1. Southeast Asia Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.8. Rest of Asia-Pacific
7.5.8.1. Rest of Asia-Pacific Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.6. South America Interactive Voice Response by Countries
7.6.1. South America Interactive Voice Response Revenue and Growth Rate (2017-2027)
7.6.2. South America Interactive Voice Response Revenue (Million USD) by Countries (2017-2027)
7.6.3. Brazil
7.6.3.1. Brazil Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.6.4. Argentina
7.6.4.1. Argentina Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.6.5. Columbia
7.6.5.1. Columbia Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.6.6. Rest of South America
7.6.6.1. Rest of South America Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.7. Middle East and Africa Interactive Voice Response by Countries
7.7.1. Middle East and Africa Interactive Voice Response Revenue and Growth Rate (2017-2027)
7.7.2. Middle East and Africa Interactive Voice Response Revenue (Million USD) by Countries (2017-2027)
7.7.3. Saudi Arabia
7.7.3.1. Saudi Arabia Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.4. United Arab Emirates
7.7.4.1. United Arab Emirates Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.5. Egypt
7.7.5.1. Egypt Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.6. Nigeria
7.7.6.1. Nigeria Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.7. South Africa
7.7.7.1. South Africa Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.8. Turkey
7.7.8.1. Turkey Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.9. Rest of Middle East and Africa
7.7.9.1. Rest of Middle East and Africa Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
8. Company Profiles
8.1. Avaya Inc.
8.1.1. Business Overview
8.1.2. Service Portfolio
8.1.3. Strategic Developments
8.1.4. Financial Overview
8.2. Genesys Telecommunication Laboratories, Inc.
8.2.1. Business Overview
8.2.2. Service Portfolio
8.2.3. Strategic Developments
8.2.4. Financial Overview
8.3. Nuance Communications, Inc.
8.3.1. Business Overview
8.3.2. Service Portfolio
8.3.3. Strategic Developments
8.3.4. Financial Overview
8.4. Cisco Systems, Inc.
8.4.1. Business Overview
8.4.2. Service Portfolio
8.4.3. Strategic Developments
8.4.4. Financial Overview
8.5. IVR Lab
8.5.1. Business Overview
8.5.2. Service Portfolio
8.5.3. Strategic Developments
8.5.4. Financial Overview
8.6. Convergys Corporation
8.6.1. Business Overview
8.6.2. Service Portfolio
8.6.3. Strategic Developments
8.6.4. Financial Overview
8.7. 8X8, Inc.
8.7.1. Business Overview
8.7.2. Service Portfolio
8.7.3. Strategic Developments
8.7.4. Financial Overview
8.8. West Corporation
8.8.1. Business Overview
8.8.2. Service Portfolio
8.8.3. Strategic Developments
8.8.4. Financial Overview
8.9. AT&T Inc.
8.9.1. Business Overview
8.9.2. Service Portfolio
8.9.3. Strategic Developments
8.9.4. Financial Overview
8.10. Verizon Communications Inc.
8.10.1. Business Overview
8.10.2. Service Portfolio
8.10.3. Strategic Developments
8.10.4. Financial Overview
9. Interactive Voice Response Market Forecast (2017-2027)
9.1. Global Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2027)
9.2. Interactive Voice Response Market Forecast by Regions (2017-2027)
9.2.1. North America Interactive Voice Response Market Forecast (2017-2027)
9.2.1.1. United States Interactive Voice Response Market Forecast (2017-2027)
9.2.1.2. Canada Interactive Voice Response Market Forecast (2017-2027)
9.2.1.3. Mexico Interactive Voice Response Market Forecast (2017-2027)
9.2.2. Europe Interactive Voice Response Market Forecast (2017-2027)
9.2.2.1. Germany Interactive Voice Response Market Forecast (2017-2027)
9.2.2.2. France Interactive Voice Response Market Forecast (2017-2027)
9.2.2.3. UK Interactive Voice Response Market Forecast (2017-2027)
9.2.2.4. Russia Interactive Voice Response Market Forecast (2017-2027)
9.2.2.5. Italy Interactive Voice Response Market Forecast (2017-2027)
9.2.2.6. Rest of Europe Interactive Voice Response Market Forecast (2017-2027)
9.2.3. Asia-Pacific Interactive Voice Response Market Forecast (2017-2027)
9.2.3.1. China Interactive Voice Response Market Forecast (2017-2027)
9.2.3.2. Japan Interactive Voice Response Market Forecast (2017-2027)
9.2.3.3. Korea Interactive Voice Response Market Forecast (2017-2027)
9.2.3.4. India Interactive Voice Response Market Forecast (2017-2027)
9.2.3.5. Southeast Asia Interactive Voice Response Market Forecast (2017-2027)
9.2.3.6. Rest of Asia-Pacific Interactive Voice Response Market Forecast (2017-2027)
9.2.4. South America Interactive Voice Response Market Forecast (2017-2027)
9.2.4.1. Brazil Interactive Voice Response Market Forecast (2017-2027)
9.2.4.2. Argentina Interactive Voice Response Market Forecast (2017-2027)
9.2.4.3. Columbia Interactive Voice Response Market Forecast (2017-2027)
9.2.4.4. Rest of South America Interactive Voice Response Market Forecast (2017-2027)
9.2.5. Middle East and Africa Interactive Voice Response Market Forecast (2017-2027)
9.2.5.1. Saudi Arabia Interactive Voice Response Market Forecast (2017-2027)
9.2.5.2. United Arab Emirates Interactive Voice Response Market Forecast (2017-2027)
9.2.5.3. Egypt Interactive Voice Response Market Forecast (2017-2027)
9.2.5.4. Nigeria Interactive Voice Response Market Forecast (2017-2027)
9.2.5.5. South Africa Interactive Voice Response Market Forecast (2017-2027)
9.2.5.6. Turkey Interactive Voice Response Market Forecast (2017-2027)
9.2.5.7. Rest of Middle East and Africa Interactive Voice Response Market Forecast (2017-2027)
9.3. Interactive Voice Response Market Forecast by Technology (2017-2027)
9.3.1. Interactive Voice Response Forecast by Technology (2017-2027)
9.3.2. Interactive Voice Response Market Share Forecast by Technology (2017-2027)
9.4. Interactive Voice Response Market Forecast by Application (2017-2027)
9.4.1. Interactive Voice Response Forecast by Application (2017-2027)
9.4.2. Interactive Voice Response Market Share Forecast by Application (2017-2027)
List of Tables
List of Tables and Figures:
Figure United States Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Canada Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Mexico Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Germany Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure France Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure UK Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Russia Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Italy Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Europe Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure China Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Japan Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Korea Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure India Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Southeast Asia Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Asia-Pacific Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Brazil Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Argentina Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Columbia Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of South America Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Saudi Arabia Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure United Arab Emirates Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Egypt Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Nigeria Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure South Africa Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Turkey Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Middle East and Africa Interactive Voice Response Revenue (Million USD) and Growth Rate (2017-2025)
Table Global Interactive Voice Response Revenue and Revenue Share by Technology (2017-2018)
Figure Global Touch-Tone Revenue and Growth Rate (2017-2018)
Figure Global Speech Revenue and Growth Rate (2017-2018)
Table Global Interactive Voice Response Revenue and Revenue Share by Application (2017-2018)
Figure Global BFSI Revenue and Growth Rate (2017-2018)
Figure Global Pharma and Healthcare Revenue and Growth Rate (2017-2018)
Figure Global ITES Revenue and Growth Rate (2017-2018)
Table Global Interactive Voice Response Revenue by Regions (2017-2018)
Figure North America Interactive Voice Response Growth Rate (2017-2018)
Figure North America Interactive Voice Response Revenue and Growth Rate (2017-2018)
Figure North America Interactive Voice Response by Countries (2017-2018)
Figure North America Interactive Voice Response Revenue (Million USD) by Countries (2017-2018)
Figure United States Interactive Voice Response Growth Rate (2017-2018)
Figure United States Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Canada Interactive Voice Response Growth Rate (2017-2018)
Figure Canada Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Mexico Interactive Voice Response Growth Rate (2017-2018)
Figure Mexico Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Europe Interactive Voice Response Growth Rate (2017-2018)
Figure Europe Interactive Voice Response Revenue and Growth Rate (2017-2018)
Figure Europe Interactive Voice Response by Countries (2017-2018)
Figure Europe Interactive Voice Response Revenue (Million USD) by Countries (2017-2018)
Figure Germany Interactive Voice Response Growth Rate (2017-2018)
Figure Germany Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure France Interactive Voice Response Growth Rate (2017-2018)
Figure France Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure UK Interactive Voice Response Growth Rate (2017-2018)
Figure UK Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Russia Interactive Voice Response Growth Rate (2017-2018)
Figure Russia Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Italy Interactive Voice Response Growth Rate (2017-2018)
Figure Italy Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Europe Interactive Voice Response Growth Rate (2017-2018)
Figure Rest of Europe Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Asia-Pacific Interactive Voice Response Growth Rate (2017-2018)
Figure Asia-Pacific Interactive Voice Response Revenue and Growth Rate (2017-2018)
Figure Asia-Pacific Interactive Voice Response by Countries (2017-2018)
Figure Asia-Pacific Interactive Voice Response Revenue (Million USD) by Countries (2017-2018)
Figure China Interactive Voice Response Growth Rate (2017-2018)
Figure China Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Japan Interactive Voice Response Growth Rate (2017-2018)
Figure Japan Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Korea Interactive Voice Response Growth Rate (2017-2018)
Figure Korea Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure India Interactive Voice Response Growth Rate (2017-2018)
Figure India Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Southeast Asia Interactive Voice Response Growth Rate (2017-2018)
Figure Southeast Asia Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Interactive Voice Response Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South America Interactive Voice Response Growth Rate (2017-2018)
Figure South America Interactive Voice Response Revenue and Growth Rate (2017-2018)
Figure South America Interactive Voice Response by Countries (2017-2018)
Figure South America Interactive Voice Response Revenue (Million USD) by Countries (2017-2018)
Figure Brazil Interactive Voice Response Growth Rate (2017-2018)
Figure Brazil Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Argentina Interactive Voice Response Growth Rate (2017-2018)
Figure Argentina Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Columbia Interactive Voice Response Growth Rate (2017-2018)
Figure Columbia Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of South America Interactive Voice Response Growth Rate (2017-2018)
Figure Rest of South America Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Middle East and Africa Interactive Voice Response Growth Rate (2017-2018)
Figure Middle East and Africa Interactive Voice Response Revenue and Growth Rate (2017-2018)
Figure Middle East and Africa Interactive Voice Response by Countries (2017-2018)
Figure Middle East and Africa Interactive Voice Response Revenue (Million USD) by Countries (2017-2018)
Figure Saudi Arabia Interactive Voice Response Growth Rate (2017-2018)
Figure Saudi Arabia Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure United Arab Emirates Interactive Voice Response Growth Rate (2017-2018)
Figure United Arab Emirates Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Egypt Interactive Voice Response Growth Rate (2017-2018)
Figure Egypt Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Nigeria Interactive Voice Response Growth Rate (2017-2018)
Figure Nigeria Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South Africa Interactive Voice Response Growth Rate (2017-2018)
Figure South Africa Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Turkey Interactive Voice Response Growth Rate (2017-2018)
Figure Turkey Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Interactive Voice Response Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Interactive Voice Response Revenue (Millions USD) and Growth Rate (2017-2018)
Table Avaya Inc. Interactive Voice Response Financial Overview
Table Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Financial Overview
Table Nuance Communications, Inc. Interactive Voice Response Financial Overview
Table Cisco Systems, Inc. Interactive Voice Response Financial Overview
Table IVR Lab Interactive Voice Response Financial Overview
Table Convergys Corporation Interactive Voice Response Financial Overview
Table 8X8, Inc. Interactive Voice Response Financial Overview
Table West Corporation Interactive Voice Response Financial Overview
Table AT&T Inc. Interactive Voice Response Financial Overview
Table Verizon Communications Inc. Interactive Voice Response Financial Overview
Figure Global Interactive Voice Response Revenue (Millions USD) and Growth Rate (2018-2025)
Table Interactive Voice Response Market Forecast by Regions (2018-2025)
Figure North America Interactive Voice Response Market Forecast (2018-2025)
Figure United States Interactive Voice Response Market Forecast (2018-2025)
Figure Canada Interactive Voice Response Market Forecast (2018-2025)
Figure Mexico Interactive Voice Response Market Forecast (2018-2025)
Figure Europe Interactive Voice Response Market Forecast (2018-2025)
Figure Germany Interactive Voice Response Market Forecast (2018-2025)
Figure France Interactive Voice Response Market Forecast (2018-2025)
Figure UK Interactive Voice Response Market Forecast (2018-2025)
Figure Russia Interactive Voice Response Market Forecast (2018-2025)
Figure Italy Interactive Voice Response Market Forecast (2018-2025)
Figure Rest of Europe Interactive Voice Response Market Forecast (2018-2025)
Figure Asia-Pacific Interactive Voice Response Market Forecast (2018-2025)
Figure China Interactive Voice Response Market Forecast (2018-2025)
Figure Japan Interactive Voice Response Market Forecast (2018-2025)
Figure Korea Interactive Voice Response Market Forecast (2018-2025)
Figure India Interactive Voice Response Market Forecast (2018-2025)
Figure Southeast Asia Interactive Voice Response Market Forecast (2018-2025)
Figure Rest of Asia-Pacific Interactive Voice Response Market Forecast (2018-2025)
Figure South America Interactive Voice Response Market Forecast (2018-2025)
Figure Brazil Interactive Voice Response Market Forecast (2018-2025)
Figure Argentina Interactive Voice Response Market Forecast (2018-2025)
Figure Columbia Interactive Voice Response Market Forecast (2018-2025)
Figure Rest of South America Interactive Voice Response Market Forecast (2018-2025)
Figure Middle East and Africa Interactive Voice Response Market Forecast (2018-2025)
Figure Saudi Arabia Interactive Voice Response Market Forecast (2018-2025)
Figure United Arab Emirates Interactive Voice Response Market Forecast (2018-2025)
Figure Egypt Interactive Voice Response Market Forecast (2018-2025)
Figure Nigeria Interactive Voice Response Market Forecast (2018-2025)
Figure South Africa Interactive Voice Response Market Forecast (2018-2025)
Figure Turkey Interactive Voice Response Market Forecast (2018-2025)
Figure Rest of Middle East and Africa Interactive Voice Response Market Forecast (2018-2025)
Figure Global Interactive Voice Response Forecast by Technology (2018-2025)
Figure Global Interactive Voice Response Market Share Forecast by Technology (2018-2025)
Figure Global Interactive Voice Response Forecast by Technology (2018-2025)
Figure Global Interactive Voice Response Forecast by Application (2018-2025)
Figure Global Interactive Voice Response Market Share Forecast by Application (2018-2025)
Figure Global Interactive Voice Response Forecast by Application (2018-2025)
Please Note: Data related to the Companies are subject to Availability.
Research Methodology
We use both primary as well as secondary research for our market surveys, estimates and for developing forecast. Our research process commence by analyzing the problem which enable us to design the scope for our research study. Our research process is uniquely designed with enough flexibility to adjust according to changing nature of products and markets, while retaining core element to ensure reliability and accuracy in research findings. We understand both macro and micro-economic factors to evaluate and forecast different market segments.
Data Mining
Data is extensively collected through various secondary sources such as annual reports, investor presentations, SEC filings, and other corporate publications. We also refer trade magazines, technical journals, paid databases such as Factiva and Bloomberg, industry trade journals, scientific journals, and social media data to understand market dynamics and industry trends. Further, we also conduct primary research to understand market drivers, restraints, opportunities, challenges, and competitive scenario to build our analysis.
Data Collection Matrix
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Data Collection Matrix |
Supply Side |
Demand Side |
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Primary Data Sources |
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Secondary Data Sources |
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Market Modeling and Forecasting
We use epidemiology and capital equipment-based models to forecast market size of different segments at country and regional level.
- Epidemiology-based Forecasting Model: This method uses epidemiology data gathered through various publications and from physicians to estimate population of patients, flow of treatment of individual disease and therapies. The data collected through this method includes statics on incidence of disease, population suffering from disease, and treatment population. This method is used to understand:
- Number of patients for particular device or medical procedure and
- Repeated use of particular device depending on health and condition of patient
- Capital-based Forecasting Model: This method of forecasting is based on number of replacements, installed-based and new sales of capital equipment used in various healthcare and diagnostic centers. These three parameters are calculated and forecast is developed. Installation base is calculated as average number of units per facility; while sales for particular year is calculated from number of new and replace units. Secondary data is collected through various supply chain intermediaries and opinion leaders to arrive at installation and sales rate. These techniques help our analysts in validating market and developed market estimates and forecast.
We do forecast on basis of several parameters such as market drivers, market opportunities, industry trends government regulations, raw materials supply and trade dynamics to ensure relevance of forecast with market scenario. With increasing need to granulized information, we used bottom-up methodology for forecasting where we evaluate each regional segment differently and combined all forecast to develop final market forecast.
Data Validation
We believe primary research is a very important tool in analyzing and forecasting different markets. In order to make sure accuracy of our findings, our team conducts primary interviews at every stage of research to gain deep insights into current business environment and future trends and key developments in market. This includes use of various methods such as telephonic interviews, focus groups, face to face interviews and questionnaires to validate our research from all aspects. We validate our data through primary research from key industry leaders such as CEO, product managers, marketing managers, suppliers, distributors, and consumers are frequently interviewed. These interviews provide valuable insights which help us to have better market understanding besides validating our estimates and forecast.
Data Triangulation
Industry Analysis
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Qualitative Data |
Quantitative Data (2017-2025) |
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