Social Customer Relationship Management (CRM) Software Market by Product Type and Application - Global Industry Analysis & Forecast to 2027
Published On : September 2019 Pages : 144 Category: Services & Utilities Report Code : OI095803
Social Customer Relationship Management (CRM) Software Market by Product Type (Cloud-based, On-premises) Application (Large Enterprises, SMEs) - Global Industry Analysis & Forecast to 2027
Industry Outlook and Trend Analysis
The Social Customer Relationship Management (CRM) Software Market has encountered significant development over the recent years and is anticipated to grow tremendously over the forecast period. Social CRM is a development of CRM, which uses online life administrations, strategies, and innovation to empower associations connects with their objective clients. It is a business methodology, upheld by innovation stage, business procedures, and interpersonal organization, which connects with clients in a synergistic way to give common advantages to the two gatherings. Social CRM has different applications including promoting, deals, client administrations, social commitment with imminent clients, and social help to clients.
Drivers and Restraints
Top-down and bottom-up approaches are used to validate the global market size market and estimate the market size for company, regions segments, type segments and applications (end users). In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub segments listed in this report. Extensive qualitative and further quantitative analysis is also done from all the numbers arrived at in the complete market engineering process to list key information throughout the report.
Regional Insights
The data for 2021 is an estimate, based on the history data and the integrated view of industry experts, manufacturers, distributors and end users etc.
By Region
- North America
- U.S.
- Canada
- Mexico
- Europe
- Germany
- UK
- France
- Russia
- Italy
- Rest of Europe
- Asia-Pacific
- China
- Japan
- South Korea
- India
- Southeast Asia
- Rest of Asia-Pacific
- South America
- Brazil
- Argentina
- Columbia
- Rest of South America
- Middle East and Africa
- Saudi Arabia
- UAE
- Egypt
- Nigeria
- South Africa
- Rest of MEA
Competitive Analysis
The major players in the market are profiled in detail in view of qualities, for example, company portfolio, business strategies, financial overview, recent developments, and share of the overall industry.
- SAP AG
- Artesian Solutions
- Salesforce.com
- Oracle
- Jive Software
- Lithium Technologies
- QuestBack
- Microsoft Dynamics CRM
- Visible Technologies
- Bazaarvoice
Some of the key questions answered by the report are:
- What was the market size in 2017 and forecast from 2017 to 2027?
- What will be the industry market growth from 2017 to 2027?
- What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
- What are the major segments leading the market growth and why?
- Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?
Market Classification
· Social Customer Relationship Management (CRM) Software Market, By Product Type, Estimates and Forecast, 2017-2027 ($Million)
o Cloud-based
o On-premises
· Social Customer Relationship Management (CRM) Software Market, By Application, Estimates and Forecast, 2017-2027 ($Million)
o Large Enterprises
o SMEs
· Social Customer Relationship Management (CRM) Software Market, By Key Players, Estimates and Forecast, 2017-2027 ($Million)
o SAP AG
o Artesian Solutions
o Salesforce.com
o Oracle
o Jive Software
o Lithium Technologies
o QuestBack
o Microsoft Dynamics CRM
o Visible Technologies
o Bazaarvoice
· Social Customer Relationship Management (CRM) Software Market, By Region, Estimates and Forecast, 2017-2027 ($Million)
o North America
§ North America Social Customer Relationship Management (CRM) Software Market, By Country
o U.S. Social Customer Relationship Management (CRM) Software Market
o Canada Social Customer Relationship Management (CRM) Software Market
o Mexico Social Customer Relationship Management (CRM) Software Market
o Europe
§ Europe Social Customer Relationship Management (CRM) Software Market, By Country
· Germany Social Customer Relationship Management (CRM) Software Market
o UK Social Customer Relationship Management (CRM) Software Market
o France Social Customer Relationship Management (CRM) Software Market
o Russia Social Customer Relationship Management (CRM) Software Market
o Italy Social Customer Relationship Management (CRM) Software Market
o Rest of Europe Social Customer Relationship Management (CRM) Software Market
o Asia-Pacific
§ Asia-Pacific Social Customer Relationship Management (CRM) Software Market, By Country
o China Social Customer Relationship Management (CRM) Software Market
o Japan Social Customer Relationship Management (CRM) Software Market
o South Korea Social Customer Relationship Management (CRM) Software Market
o India Social Customer Relationship Management (CRM) Software Market
o Southeast Asia Social Customer Relationship Management (CRM) Software Market
o Rest of Asia-Pacific Social Customer Relationship Management (CRM) Software Market
o South America
§ South America Social Customer Relationship Management (CRM) Software Market
o Brazil Social Customer Relationship Management (CRM) Software Market
o Argentina Social Customer Relationship Management (CRM) Software Market
o Columbia Social Customer Relationship Management (CRM) Software Market
o Rest of South America Social Customer Relationship Management (CRM) Software Market
o Middle East and Africa
§ Middle East and Africa Social Customer Relationship Management (CRM) Software Market
o Saudi Arabia Social Customer Relationship Management (CRM) Software Market
o UAE Social Customer Relationship Management (CRM) Software Market
o Egypt Social Customer Relationship Management (CRM) Software Market
o Nigeria Social Customer Relationship Management (CRM) Software Market
o South Africa Social Customer Relationship Management (CRM) Software Market
o Rest of MEA Social Customer Relationship Management (CRM) Software Market
Table of Contents:
1. Introduction
1.1. Report Description
2. Executive Summary
2.1. Key Highlights
3. Market Overview
3.1. Introduction
3.1.1. Market Definition
3.1.2. Market Segmentation
3.2. Market Dynamics
3.2.1. Drivers
3.2.2. Restraints
3.2.3. Opportunities
4. Market Analysis by Regions
4.1. North America (United States, Canada and Mexico)
4.1.1. United States Market Status and Outlook (2017-2027)
4.1.2. Canada Market Status and Outlook (2017-2027)
4.1.3. Mexico Market Status and Outlook (2017-2027)
4.2. Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
4.2.1. Germany Market Status and Outlook (2017-2027)
4.2.2. France Market Status and Outlook (2017-2027)
4.2.3. UK Market Status and Outlook (2017-2027)
4.2.4. Russia Market Status and Outlook (2017-2027)
4.2.5. Italy Market Status and Outlook (2017-2027)
4.2.6. Rest of Europe Market Status and Outlook (2017-2027)
4.3. Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Rest of Asia-Pacific)
4.3.1. China Market Status and Outlook (2017-2027)
4.3.2. Japan Market Status and Outlook (2017-2027)
4.3.3. Korea Market Status and Outlook (2017-2027)
4.3.4. India Market Status and Outlook (2017-2027)
4.3.5. Southeast Asia Market Status and Outlook (2017-2027)
4.3.6. Rest of Asia-Pacific Market Status and Outlook (2017-2027)
4.4. South America (Brazil, Argentina, Columbia and Rest of South America)
4.4.1. Brazil Market Status and Outlook (2017-2027)
4.4.2. Argentina Market Status and Outlook (2017-2027)
4.4.3. Columbia Market Status and Outlook (2017-2027)
4.4.4. Rest of South America Market Status and Outlook (2017-2027)
4.5. Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa and Rest of MEA)
4.5.1. Saudi Arabia Market Status and Outlook (2017-2027)
4.5.2. United Arab Emirates Market Status and Outlook (2017-2027)
4.5.3. Egypt Market Status and Outlook (2017-2027)
4.5.4. Nigeria Market Status and Outlook (2017-2027)
4.5.5. South Africa Market Status and Outlook (2017-2027)
4.5.6. Turkey Market Status and Outlook (2017-2027)
4.5.7. Rest of Middle East and Africa Market Status and Outlook (2017-2027)
5. Social Customer Relationship Management (CRM) Software Market Market, By Product Type
5.1. Introduction
5.2. Global Social Customer Relationship Management (CRM) Software Market Revenue and Market Share by Product Type (2017-2027)
5.2.1. Global Social Customer Relationship Management (CRM) Software Market Revenue and Revenue Share by Product Type (2017-2027)
5.3. Cloud-based
5.3.1. Global Cloud-based Revenue and Growth Rate (2017-2027)
5.4. On-premises
5.4.1. Global On-premises Revenue and Growth Rate (2017-2027)
6. Social Customer Relationship Management (CRM) Software Market Market, By Application
6.1. Introduction
6.2. Global Social Customer Relationship Management (CRM) Software Market Revenue and Market Share by Application (2017-2027)
6.2.1. Global Social Customer Relationship Management (CRM) Software Market Revenue and Revenue Share by Application (2017-2027)
6.3. Large Enterprises
6.3.1. Global Large Enterprises Revenue and Growth Rate (2017-2027)
6.4. SMEs
6.4.1. Global SMEs Revenue and Growth Rate (2017-2027)
7. Social Customer Relationship Management (CRM) Software Market Market, By Region
7.1. Introduction
7.2. Global Social Customer Relationship Management (CRM) Software Market Revenue and Market Share by Regions
7.2.1. Global Social Customer Relationship Management (CRM) Software Market Revenue by Regions (2017-2027)
7.3. North America Social Customer Relationship Management (CRM) Software Market by Countries
7.3.1. North America Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2027)
7.3.2. North America Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2027)
7.3.3. United States
7.3.3.1. United States Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.3.4. Canada
7.3.4.1. Canada Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.3.5. Mexico
7.3.5.1. Mexico Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.4. Europe Social Customer Relationship Management (CRM) Software Market by Countries
7.4.1. Europe Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2027)
7.4.2. Europe Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2027)
7.4.3. Germany
7.4.3.1. Germany Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.4. France
7.4.4.1. France Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.5. UK
7.4.5.1. UK Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.6. Russia
7.4.6.1. Russia Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.7. Italy
7.4.7.1. Italy Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.4.8. Rest of Europe
7.4.8.1. Rest of Europe Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.5. Asia-Pacific Social Customer Relationship Management (CRM) Software Market by Countries
7.5.1. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2027)
7.5.2. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2027)
7.5.3. China
7.5.3.1. China Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.4. Japan
7.5.4.1. Japan Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.5. Korea
7.5.5.1. Korea Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.6. India
7.5.6.1. India Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.7. Southeast Asia
7.5.7.1. Southeast Asia Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.5.8. Rest of Asia-Pacific
7.5.8.1. Rest of Asia-Pacific Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.6. South America Social Customer Relationship Management (CRM) Software Market by Countries
7.6.1. South America Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2027)
7.6.2. South America Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2027)
7.6.3. Brazil
7.6.3.1. Brazil Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.6.4. Argentina
7.6.4.1. Argentina Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.6.5. Columbia
7.6.5.1. Columbia Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.6.6. Rest of South America
7.6.6.1. Rest of South America Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.7. Middle East and Africa Social Customer Relationship Management (CRM) Software Market by Countries
7.7.1. Middle East and Africa Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2027)
7.7.2. Middle East and Africa Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2027)
7.7.3. Saudi Arabia
7.7.3.1. Saudi Arabia Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.4. United Arab Emirates
7.7.4.1. United Arab Emirates Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.5. Egypt
7.7.5.1. Egypt Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.6. Nigeria
7.7.6.1. Nigeria Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.7. South Africa
7.7.7.1. South Africa Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.8. Turkey
7.7.8.1. Turkey Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
7.7.9. Rest of Middle East and Africa
7.7.9.1. Rest of Middle East and Africa Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
8. Company Profiles
8.1. SAP AG
8.1.1. Business Overview
8.1.2. Service Portfolio
8.1.3. Strategic Developments
8.1.4. Financial Overview
8.2. Artesian Solutions
8.2.1. Business Overview
8.2.2. Service Portfolio
8.2.3. Strategic Developments
8.2.4. Financial Overview
8.3. Salesforce.com
8.3.1. Business Overview
8.3.2. Service Portfolio
8.3.3. Strategic Developments
8.3.4. Financial Overview
8.4. Oracle
8.4.1. Business Overview
8.4.2. Service Portfolio
8.4.3. Strategic Developments
8.4.4. Financial Overview
8.5. Jive Software
8.5.1. Business Overview
8.5.2. Service Portfolio
8.5.3. Strategic Developments
8.5.4. Financial Overview
8.6. Lithium Technologies
8.6.1. Business Overview
8.6.2. Service Portfolio
8.6.3. Strategic Developments
8.6.4. Financial Overview
8.7. QuestBack
8.7.1. Business Overview
8.7.2. Service Portfolio
8.7.3. Strategic Developments
8.7.4. Financial Overview
8.8. Microsoft Dynamics CRM
8.8.1. Business Overview
8.8.2. Service Portfolio
8.8.3. Strategic Developments
8.8.4. Financial Overview
8.9. Visible Technologies
8.9.1. Business Overview
8.9.2. Service Portfolio
8.9.3. Strategic Developments
8.9.4. Financial Overview
8.10. Bazaarvoice
8.10.1. Business Overview
8.10.2. Service Portfolio
8.10.3. Strategic Developments
8.10.4. Financial Overview
9. Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.1. Global Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2027)
9.2. Social Customer Relationship Management (CRM) Software Market Market Forecast by Regions (2017-2027)
9.2.1. North America Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.1.1. United States Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.1.2. Canada Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.1.3. Mexico Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.2. Europe Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.2.1. Germany Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.2.2. France Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.2.3. UK Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.2.4. Russia Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.2.5. Italy Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.2.6. Rest of Europe Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.3. Asia-Pacific Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.3.1. China Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.3.2. Japan Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.3.3. Korea Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.3.4. India Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.3.5. Southeast Asia Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.3.6. Rest of Asia-Pacific Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.4. South America Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.4.1. Brazil Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.4.2. Argentina Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.4.3. Columbia Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.4.4. Rest of South America Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.5. Middle East and Africa Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.5.1. Saudi Arabia Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.5.2. United Arab Emirates Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.5.3. Egypt Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.5.4. Nigeria Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.5.5. South Africa Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.5.6. Turkey Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.2.5.7. Rest of Middle East and Africa Social Customer Relationship Management (CRM) Software Market Market Forecast (2017-2027)
9.3. Social Customer Relationship Management (CRM) Software Market Market Forecast by Product Type (2017-2027)
9.3.1. Social Customer Relationship Management (CRM) Software Market Forecast by Product Type (2017-2027)
9.3.2. Social Customer Relationship Management (CRM) Software Market Market Share Forecast by Product Type (2017-2027)
9.4. Social Customer Relationship Management (CRM) Software Market Market Forecast by Application (2017-2027)
9.4.1. Social Customer Relationship Management (CRM) Software Market Forecast by Application (2017-2027)
9.4.2. Social Customer Relationship Management (CRM) Software Market Market Share Forecast by Application (2017-2027)
List of Tables
List of Tables and Figures:
Figure United States Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Canada Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Mexico Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Germany Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure France Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure UK Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Russia Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Italy Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Europe Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure China Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Japan Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Korea Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure India Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Southeast Asia Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Asia-Pacific Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Brazil Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Argentina Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Columbia Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of South America Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Saudi Arabia Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure United Arab Emirates Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Egypt Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Nigeria Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure South Africa Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Turkey Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Figure Rest of Middle East and Africa Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) and Growth Rate (2017-2025)
Table Global Social Customer Relationship Management (CRM) Software Market Revenue and Revenue Share by Product Type (2017-2018)
Figure Global Cloud-based Revenue and Growth Rate (2017-2018)
Figure Global On-premises Revenue and Growth Rate (2017-2018)
Table Global Social Customer Relationship Management (CRM) Software Market Revenue and Revenue Share by Application (2017-2018)
Figure Global Large Enterprises Revenue and Growth Rate (2017-2018)
Figure Global SMEs Revenue and Growth Rate (2017-2018)
Table Global Social Customer Relationship Management (CRM) Software Market Revenue by Regions (2017-2018)
Figure North America Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure North America Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2018)
Figure North America Social Customer Relationship Management (CRM) Software Market by Countries (2017-2018)
Figure North America Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2018)
Figure United States Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure United States Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Canada Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Canada Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Mexico Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Mexico Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Europe Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Europe Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2018)
Figure Europe Social Customer Relationship Management (CRM) Software Market by Countries (2017-2018)
Figure Europe Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2018)
Figure Germany Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Germany Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure France Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure France Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure UK Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure UK Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Russia Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Russia Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Italy Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Italy Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Europe Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Rest of Europe Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2018)
Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Market by Countries (2017-2018)
Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2018)
Figure China Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure China Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Japan Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Japan Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Korea Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Korea Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure India Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure India Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Southeast Asia Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Southeast Asia Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Rest of Asia-Pacific Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South America Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure South America Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2018)
Figure South America Social Customer Relationship Management (CRM) Software Market by Countries (2017-2018)
Figure South America Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2018)
Figure Brazil Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Brazil Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Argentina Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Argentina Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Columbia Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Columbia Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of South America Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Rest of South America Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Market Revenue and Growth Rate (2017-2018)
Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Market by Countries (2017-2018)
Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Market Revenue (Million USD) by Countries (2017-2018)
Figure Saudi Arabia Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Saudi Arabia Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure United Arab Emirates Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure United Arab Emirates Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Egypt Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Egypt Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Nigeria Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Nigeria Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure South Africa Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure South Africa Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Turkey Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Turkey Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Social Customer Relationship Management (CRM) Software Market Growth Rate (2017-2018)
Figure Rest of Middle East and Africa Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2017-2018)
Table SAP AG Social Customer Relationship Management (CRM) Software Market Financial Overview
Table Artesian Solutions Social Customer Relationship Management (CRM) Software Market Financial Overview
Table Salesforce.com Social Customer Relationship Management (CRM) Software Market Financial Overview
Table Oracle Social Customer Relationship Management (CRM) Software Market Financial Overview
Table Jive Software Social Customer Relationship Management (CRM) Software Market Financial Overview
Table Lithium Technologies Social Customer Relationship Management (CRM) Software Market Financial Overview
Table QuestBack Social Customer Relationship Management (CRM) Software Market Financial Overview
Table Microsoft Dynamics CRM Social Customer Relationship Management (CRM) Software Market Financial Overview
Table Visible Technologies Social Customer Relationship Management (CRM) Software Market Financial Overview
Table Bazaarvoice Social Customer Relationship Management (CRM) Software Market Financial Overview
Figure Global Social Customer Relationship Management (CRM) Software Market Revenue (Millions USD) and Growth Rate (2018-2025)
Table Social Customer Relationship Management (CRM) Software Market Market Forecast by Regions (2018-2025)
Figure North America Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure United States Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Canada Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Mexico Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Europe Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Germany Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure France Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure UK Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Russia Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Italy Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Rest of Europe Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Asia-Pacific Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure China Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Japan Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Korea Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure India Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Southeast Asia Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Rest of Asia-Pacific Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure South America Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Brazil Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Argentina Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Columbia Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Rest of South America Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Middle East and Africa Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Saudi Arabia Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure United Arab Emirates Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Egypt Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Nigeria Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure South Africa Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Turkey Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Rest of Middle East and Africa Social Customer Relationship Management (CRM) Software Market Market Forecast (2018-2025)
Figure Global Social Customer Relationship Management (CRM) Software Market Forecast by Product Type (2018-2025)
Figure Global Social Customer Relationship Management (CRM) Software Market Market Share Forecast by Product Type (2018-2025)
Figure Global Social Customer Relationship Management (CRM) Software Market Forecast by Product Type (2018-2025)
Figure Global Social Customer Relationship Management (CRM) Software Market Forecast by Application (2018-2025)
Figure Global Social Customer Relationship Management (CRM) Software Market Market Share Forecast by Application (2018-2025)
Figure Global Social Customer Relationship Management (CRM) Software Market Forecast by Application (2018-2025)
Please Note: Data related to the Companies are subject to Availability.
Research Methodology
We use both primary as well as secondary research for our market surveys, estimates and for developing forecast. Our research process commence by analyzing the problem which enable us to design the scope for our research study. Our research process is uniquely designed with enough flexibility to adjust according to changing nature of products and markets, while retaining core element to ensure reliability and accuracy in research findings. We understand both macro and micro-economic factors to evaluate and forecast different market segments.
Data Mining
Data is extensively collected through various secondary sources such as annual reports, investor presentations, SEC filings, and other corporate publications. We also refer trade magazines, technical journals, paid databases such as Factiva and Bloomberg, industry trade journals, scientific journals, and social media data to understand market dynamics and industry trends. Further, we also conduct primary research to understand market drivers, restraints, opportunities, challenges, and competitive scenario to build our analysis.
Data Collection Matrix
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Data Collection Matrix |
Supply Side |
Demand Side |
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Primary Data Sources |
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Secondary Data Sources |
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Market Modeling and Forecasting
We use epidemiology and capital equipment-based models to forecast market size of different segments at country and regional level.
- Epidemiology-based Forecasting Model: This method uses epidemiology data gathered through various publications and from physicians to estimate population of patients, flow of treatment of individual disease and therapies. The data collected through this method includes statics on incidence of disease, population suffering from disease, and treatment population. This method is used to understand:
- Number of patients for particular device or medical procedure and
- Repeated use of particular device depending on health and condition of patient
- Capital-based Forecasting Model: This method of forecasting is based on number of replacements, installed-based and new sales of capital equipment used in various healthcare and diagnostic centers. These three parameters are calculated and forecast is developed. Installation base is calculated as average number of units per facility; while sales for particular year is calculated from number of new and replace units. Secondary data is collected through various supply chain intermediaries and opinion leaders to arrive at installation and sales rate. These techniques help our analysts in validating market and developed market estimates and forecast.
We do forecast on basis of several parameters such as market drivers, market opportunities, industry trends government regulations, raw materials supply and trade dynamics to ensure relevance of forecast with market scenario. With increasing need to granulized information, we used bottom-up methodology for forecasting where we evaluate each regional segment differently and combined all forecast to develop final market forecast.
Data Validation
We believe primary research is a very important tool in analyzing and forecasting different markets. In order to make sure accuracy of our findings, our team conducts primary interviews at every stage of research to gain deep insights into current business environment and future trends and key developments in market. This includes use of various methods such as telephonic interviews, focus groups, face to face interviews and questionnaires to validate our research from all aspects. We validate our data through primary research from key industry leaders such as CEO, product managers, marketing managers, suppliers, distributors, and consumers are frequently interviewed. These interviews provide valuable insights which help us to have better market understanding besides validating our estimates and forecast.
Data Triangulation
Industry Analysis
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Qualitative Data |
Quantitative Data (2017-2025) |
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