Unified Communications (UC) Market by Product and Application - Global Industry Analysis and Forecast to 2023
Published On : February 2018 Pages : 70 Category: Emerging & Next Generation Technologies Report Code : SE02613
Industry Outlook and Trend Analysis
The Unified Communications (UC) Market was worth USD 14.18 billion in the year of 2017 and is expected to reach approximately USD 34.06 billion by 2023, while registering itself at a compound annual growth rate (CAGR) of 10.23% during the forecast period. Extensive development over the BYOD market crosswise over endeavors attributable to the huge demand for portability is foreseen to drive unified communications market measure over the conjecture course of events. Rising number of devices that employees use for communication has increased the interest for unified communication solutions for enable the adaptability to get to various interfaces by using any coveted device, for example, tablets or smartphones. These arrangements have turned out to be pivotal for big business and purchaser fragment. Employees and consumers extensively rely on their cell phones and expect prevalent quality, notifications on real-time basis and help prompting increasing demand for cloud-based UC services. Services as such are required to streamline work process and performance of employees and offer improved satisfaction of consumers. Rising trend of UC as a collective communication stage is foreseen to drive the unified communications market. Market players are progressively using cloud API suppliers, for example, TokBox, and Twilio to add functions of communication to their applications and increase the profitability. Associations are empowering cross-team collaboration and information sharing prompting increment in implementation of collaboration solutions and unified communications.
Product Outlook and Trend Analysis
Advancements in technology and surging implementation of cloud computing are foreseen to boost the requirement for facilitated UC solutions. Cloud-based systems require lees maintenance and give quick and consistent communication capacities at insignificant capital use. Described by an OPEX model and highlighting quick adoption, automated upgrades, and flexibility, it is likewise especially appropriate to SMEs. On-premise UC systems offer enhanced control and customization capacities and are convenient to manage. In 2017 the segment represented about 60 percent of the income share of the general UC market against on-premise solutions. Nonetheless, increased maintenance and installation expenses related with on-premise solutions and an expanded inclination towards the cloud-based UC systems has brought about a noteworthy turnaround in the business, with facilitated systems anticipated to catch an impressive part of on-premise systems' income share.
Application Outlook and Trend Analysis
Organizations ruled the worldwide UC market, representing more than half of the general market income share, which can be credited to the expanding implementation of inventive IT arrangements in business operations crosswise over different end-use divisions. Progressed UC system gives mobility, presence, and coordinated effort that empower endeavors to have better-associated representatives and improved operational readiness in this manner accommodating better client engagement. Government, Education, and healthcare are foreseen to encounter significant development in the requirement throughout the following decade. Governments are contributing intensely in the implementation of such innovations crosswise over universities, schools and colleges to empower a quick trade of data among the people. The implementation of such systems in the government end-use division is anticipated develop significantly in the upcoming years.
Regional Outlook and Trend Analysis
In 2017 North American area is foreseen to rise as a prevalent market representing more than 35 percent of the worldwide interest for UC arrangements. The United States is a key area for UC solutions industry, because of the existence of a group of worldwide associations that record for a noteworthy offer of the customers for the unified communication solutions. Asia Pacific regional unified communications market is anticipated to encounter huge development over the figure time frame. The district is anticipated to represent more than 30 percent of the worldwide UC industry share in the upcoming years. Rising industrialization crosswise over creating economies, for example, China and India from the Asia Pacific area is foreseen to prompt an expanded selection of such arrangements over the end-use businesses.
Competitive Insights
Some of the major players in the market are Avaya, Cisco Systems, Alcatel-Lucent and Microsoft. Cisco Systems Inc., with its broad portfolio of UC solutions that give predictable end-user experience, has acquired a major share of the general market. Different organizations incorporate Siemens AG, ShoreTel, NEC Corporation, and IBM Corporation. The present market condition is characterized by extreme competition between the key players for accomplishing industry control by means of item separation and improvement of value; this has brought about developing combination through key activities, for example, acquisitions, alliances, and mergers.
The global Unified Communications Market is segmented as follows-
By Product:
- On-premise
- Hosted
By Application:
- Government
- Enterprise
- Healthcare
- Education
- Others
By Region
- North America
- U.S
- Canada
- Mexico
- Europe
- Germany
- France
- UK
- Italy
- Spain
- Rest of Europe
- Asia-Pacific
- Japan
- China
- Australia
- India
- South Korea
- Rest of Asia Pacific
- Rest of the World
- Brazil
- South Africa
- Saudi Arabia
- United Arab Emirates
- Others
Some of the key questions answered by the report are:
- What was the market size in 2017 and forecast from 2017 to 2023?
- What will be the industry market growth from 2017 to 2023?
- What are the major drivers, restraints, opportunities, challenges, and industry trends and their impact on the market forecast?
- What are the major segments leading the market growth and why?
- Which are the leading players in the market and what are the major strategies adopted by them to sustain the market competition?
Market Classification
· Unified Communications (UC) Market, By Product, Estimates and Forecast, 2014-2023 ($Million)
· UCaaS
· On-premise
· Unified Communications (UC) Market, By Application, Estimates and Forecast, 2014-2023 ($Million)
· Enterprise
· Education
· Government
· Healthcare
· Other Applications
· Unified Communications (UC) Market, By Region, Estimates and Forecast, 2014-2023 ($Million)
· North America
§ North America Unified Communications (UC) Market, By Country
§ North America Unified Communications (UC) Market, By Product
§ North America Unified Communications (UC) Market, By Application
o U.S. Unified Communications (UC) Market, By Product
o U.S. Unified Communications (UC) Market, By Application
o Canada Unified Communications (UC) Market, By Product
o Canada Unified Communications (UC) Market, By Application
o Mexico Unified Communications (UC) Market, By Product
o Mexico Unified Communications (UC) Market, By Application
· Europe
§ Europe Unified Communications (UC) Market, By Country
§ Europe Unified Communications (UC) Market, By Product
§ Europe Unified Communications (UC) Market, By Application
o Germany Unified Communications (UC) Market, By Product
o Germany Unified Communications (UC) Market, By Application
o France Unified Communications (UC) Market, By Product
o France Unified Communications (UC) Market, By Application
o UK Unified Communications (UC) Market, By Product
o UK Unified Communications (UC) Market, By Application
o Italy Unified Communications (UC) Market, By Product
o Italy Unified Communications (UC) Market, By Application
o Spain Unified Communications (UC) Market, By Product
o Spain Unified Communications (UC) Market, By Application
o Rest of Europe Unified Communications (UC) Market, By Product
o Rest of Europe Unified Communications (UC) Market, By Application
· Asia-Pacific
§ Asia-Pacific Unified Communications (UC) Market, By Country
§ Asia-Pacific Unified Communications (UC) Market, By Product
§ Asia-Pacific Unified Communications (UC) Market, By Application
o Japan Unified Communications (UC) Market, By Product
o Japan Unified Communications (UC) Market, By Application
o Australia Unified Communications (UC) Market, By Product
o Australia Unified Communications (UC) Market, By Application
o India Unified Communications (UC) Market, By Product
o India Unified Communications (UC) Market, By Application
o South Korea Unified Communications (UC) Market, By Product
o South Korea Unified Communications (UC) Market, By Application
o Rest of Asia-Pacific Unified Communications (UC) Market, By Product
o Rest of Asia-Pacific Unified Communications (UC) Market, By Application
· Rest of the World
§ Rest of the World Unified Communications (UC) Market, By Country
§ Rest of the World Unified Communications (UC) Market, By Product
§ Rest of the World Unified Communications (UC) Market, By Application
o Brazil Unified Communications (UC) Market, By Product
o Brazil Unified Communications (UC) Market, By Application
o South Africa Unified Communications (UC) Market, By Product
o South Africa Unified Communications (UC) Market, By Application
o Saudi Arabia Unified Communications (UC) Market, By Product
o Saudi Arabia Unified Communications (UC) Market, By Application
o Turkey Unified Communications (UC) Market, By Product
o Turkey Unified Communications (UC) Market, By Application
o United Arab Emirates Unified Communications (UC) Market, By Product
o United Arab Emirates Unified Communications (UC) Market, By Application
o Others Unified Communications (UC) Market, By Product
o Others Unified Communications (UC) Market, By Application
Table of Contents
1. Introduction
1.1. Report Description
1.2. Research Methodology
2. Executive Summary
2.1. Key Highlights
3. Market Overview
3.1. Introduction
3.1.1. Market Definition
3.1.2. Market Segmentation
3.2. Market Dynamics
3.2.1. Drivers
3.2.1.1. Growing BYOD Industry
3.2.1.2. High UCaaS Demand
3.2.1.3. Increased Mobility
3.2.2. Restraints
3.2.2.1. Interoperability Concerns
3.2.2.2. High Capital Investment
3.2.3. Opportunities
3.2.3.1. Emerging Markets to Offer Lucrative Growth Opportunities
4. Unified Communications (UC) Market, By Product
4.1. Introduction
4.2. Global Unified Communications (UC) Sales, Revenue and Market Share by Product (2017-2017)
4.2.1. Global Unified Communications (UC) Sales and Sales Share by Product (2017-2017)
4.2.2. Global Unified Communications (UC) Revenue and Revenue Share by Product (2017-2017)
4.3. Unified Communications (UC) Market Assessment and Forecast, By Product, 2017-2023
4.4. UCaaS
4.4.1. Market Assessment and Forecast, By Region, 2017-2023 ($Million)
4.5. On-Premise
4.5.1. Market Assessment and Forecast, By Region, 2017-2023 ($Million)
5. Unified Communications (UC) Market, By Application
5.1. Introduction
5.2. Global Unified Communications (UC) Sales, Revenue and Market Share by Application (2017-2017)
5.2.1. Global Unified Communications (UC) Sales and Sales Share by Application (2017-2017)
5.2.2. Global Unified Communications (UC) Revenue and Revenue Share by Application (2017-2017)
5.3. The Unified Communications (UC) Market Assessment and Forecast, By Application, 2017-2023
5.4. Enterprise
5.4.1. Market Assessment and Forecast, By Region, 2017-2023 ($Million)
5.5. Education
5.5.1. Market Assessment and Forecast, By Region, 2017-2023 ($Million)
5.6. Government
5.6.1. Market Assessment and Forecast, By Region, 2017-2023 ($Million)
5.7. Healthcare
5.7.1. Market Assessment and Forecast, By Region, 2017-2023 ($Million)
5.8. Other Applications
5.8.1. Market Assessment and Forecast, By Region, 2017-2023 ($Million)
6. Unified Communications (UC) Market, By Region
6.1. Introduction
6.2. Unified Communications (UC) Market Assessment and Forecast, By Region, 2017-2023 ($Million)
6.3. Global Unified Communications (UC) Sales, Revenue and Market Share by Regions
6.3.1. Global Unified Communications (UC) Sales by Regions (2017-2017)
6.3.2. Global Unified Communications (UC) Revenue by Regions (2017-2017)
6.4. North America
6.4.1. North America Unified Communications (UC) Sales and Growth Rate (2017-2017)
6.4.2. Market Assessment and Forecast, By Country, 2017-2023 ($Million)
6.4.3. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.4.4. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.4.5. U.S.
6.4.5.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.4.5.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.4.6. Canada
6.4.6.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.4.6.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.4.7. Mexico
6.4.7.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.4.7.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.5. Europe
6.5.1. Europe Unified Communications (UC) Sales and Growth Rate (2017-2017)
6.5.2. Market Assessment and Forecast, By Country, 2017-2023 ($Million)
6.5.3. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.5.4. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.5.5. Germany
6.5.5.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.5.5.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.5.6. France
6.5.6.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.5.6.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.5.7. UK
6.5.7.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.5.7.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.5.8. Italy
6.5.8.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.5.8.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.5.9. Spain
6.5.9.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.5.9.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.5.10. Rest of Europe
6.5.10.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.5.10.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.6. Asia-Pacific
6.6.1. Asia-Pacific Unified Communications (UC) Sales and Growth Rate (2017-2017)
6.6.2. Market Assessment and Forecast, By Country, 2017-2023 ($Million)
6.6.3. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.6.4. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.6.5. Japan
6.6.5.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.6.5.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.6.6. China
6.6.6.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.6.6.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.6.7. Australia
6.6.7.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.6.7.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.6.8. India
6.6.8.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.6.8.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.6.9. South Korea
6.6.9.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.6.9.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.6.10. Rest of Asia-Pacific
6.6.10.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.6.10.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.7. Rest of the World
6.7.1. Rest of the World Unified Communications (UC) Sales and Growth Rate (2017-2017)
6.7.2. Market Assessment and Forecast, By Country, 2017-2023 ($Million)
6.7.3. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.7.4. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.7.5. Brazil
6.7.5.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.7.5.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.7.6. Turkey
6.7.6.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.7.6.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.7.7. Saudi Arabia
6.7.7.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.7.7.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.7.8. South Africa
6.7.8.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.7.8.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.7.9. United Arab Emirates
6.7.9.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.7.9.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
6.7.10. Others
6.7.10.1. Market Assessment and Forecast, By Product, 2017-2023 ($Million)
6.7.10.2. Market Assessment and Forecast, By Application, 2017-2023 ($Million)
7. Company Profiles
7.1. Alcatel-Lucent
7.1.1. Business Overview
7.1.2. Product Portfolio
7.1.3. Strategic Developments
7.1.4. Unified Communications (UC) Sales, Revenue and Market Share
7.2. Avaya Inc.
7.2.1. Business Overview
7.2.2. Product Portfolio
7.2.3. Strategic Developments
7.2.4. Unified Communications (UC) Sales, Revenue and Market Share
7.3. Cisco Systems
7.3.1. Business Overview
7.3.2. Product Portfolio
7.3.3. Strategic Developments
7.3.4. Unified Communications (UC) Sales, Revenue and Market Share
7.4. HP
7.4.1. Business Overview
7.4.2. Product Portfolio
7.4.3. Strategic Developments
7.4.4. Unified Communications (UC) Sales, Revenue and Market Share
7.5. IBM
7.5.1. Business Overview
7.5.2. Product Portfolio
7.5.3. Strategic Developments
7.5.4. Unified Communications (UC) Sales, Revenue and Market Share
7.6. Microsoft Corporation
7.6.1. Business Overview
7.6.2. Product Portfolio
7.6.3. Strategic Developments
7.6.4. Unified Communications (UC) Sales, Revenue and Market Share
7.7. NEC Corporation
7.7.1. Business Overview
7.7.2. Product Portfolio
7.7.3. Strategic Developments
7.7.4. Unified Communications (UC) Sales, Revenue and Market Share
7.8. Plantronics
7.8.1. Business Overview
7.8.2. Product Portfolio
7.8.3. Strategic Developments
7.8.4. Unified Communications (UC) Sales, Revenue and Market Share
7.9. Polycom
7.9.1. Business Overview
7.9.2. Product Portfolio
7.9.3. Strategic Developments
7.9.4. Unified Communications (UC) Sales, Revenue and Market Share
7.10. ShoreTel
7.10.1. Business Overview
7.10.2. Product Portfolio
7.10.3. Strategic Developments
7.10.4. Unified Communications (UC) Sales, Revenue and Market Share
7.11. Unify GmbH
7.11.1. Business Overview
7.11.2. Product Portfolio
7.11.3. Strategic Developments
7.11.4. Unified Communications (UC) Sales, Revenue and Market Share
8. Global Unified Communications (UC) Market Competition, by Manufacturer
8.1. Global Unified Communications (UC) Sales and Market Share by Manufacturer (2017-2017)
8.2. Global Unified Communications (UC) Revenue and Market Share by Manufacturer (2017-2017)
8.3. Top 5 Unified Communications (UC) Manufacturer Market Share
Market Competition Trend
List of Tables and Figures
*You can glance through the list of Tables and Figures when you view the sample copy of Unified Communications (UC) Market.
Research Methodology
We use both primary as well as secondary research for our market surveys, estimates and for developing forecast. Our research process commence by analyzing the problem which enable us to design the scope for our research study. Our research process is uniquely designed with enough flexibility to adjust according to changing nature of products and markets, while retaining core element to ensure reliability and accuracy in research findings. We understand both macro and micro-economic factors to evaluate and forecast different market segments.
Data Mining
Data is extensively collected through various secondary sources such as annual reports, investor presentations, SEC filings, and other corporate publications. We also refer trade magazines, technical journals, paid databases such as Factiva and Bloomberg, industry trade journals, scientific journals, and social media data to understand market dynamics and industry trends. Further, we also conduct primary research to understand market drivers, restraints, opportunities, challenges, and competitive scenario to build our analysis.
Data Collection Matrix
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Data Collection Matrix |
Supply Side |
Demand Side |
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Primary Data Sources |
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Secondary Data Sources |
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Market Modeling and Forecasting
We use epidemiology and capital equipment-based models to forecast market size of different segments at country and regional level.
- Epidemiology-based Forecasting Model: This method uses epidemiology data gathered through various publications and from physicians to estimate population of patients, flow of treatment of individual disease and therapies. The data collected through this method includes statics on incidence of disease, population suffering from disease, and treatment population. This method is used to understand:
- Number of patients for particular device or medical procedure and
- Repeated use of particular device depending on health and condition of patient
- Capital-based Forecasting Model: This method of forecasting is based on number of replacements, installed-based and new sales of capital equipment used in various healthcare and diagnostic centers. These three parameters are calculated and forecast is developed. Installation base is calculated as average number of units per facility; while sales for particular year is calculated from number of new and replace units. Secondary data is collected through various supply chain intermediaries and opinion leaders to arrive at installation and sales rate. These techniques help our analysts in validating market and developed market estimates and forecast.
We do forecast on basis of several parameters such as market drivers, market opportunities, industry trends government regulations, raw materials supply and trade dynamics to ensure relevance of forecast with market scenario. With increasing need to granulized information, we used bottom-up methodology for forecasting where we evaluate each regional segment differently and combined all forecast to develop final market forecast.
Data Validation
We believe primary research is a very important tool in analyzing and forecasting different markets. In order to make sure accuracy of our findings, our team conducts primary interviews at every stage of research to gain deep insights into current business environment and future trends and key developments in market. This includes use of various methods such as telephonic interviews, focus groups, face to face interviews and questionnaires to validate our research from all aspects. We validate our data through primary research from key industry leaders such as CEO, product managers, marketing managers, suppliers, distributors, and consumers are frequently interviewed. These interviews provide valuable insights which help us to have better market understanding besides validating our estimates and forecast.
Data Triangulation
Industry Analysis
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Qualitative Data |
Quantitative Data (2017-2025) |
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